Vanessa Schreck
Galion,OH
Summary
Dynamic Service Advisor with a proven track record at TransCraft Automotive, excelling in customer service and vehicle assessment. Recognized for consistently exceeding sales targets and fostering loyalty through attentive communication. Strong multitasking abilities and attention to detail contributed to increased repeat business and enhanced customer satisfaction.
Overview
21
21
years of professional experience
Work History
Service Advisor
TransCraft Automotive
05.2023 - 03.2025
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
Service Advisor
Graham Auto Ford-Hyundai
02.2022 - 05.2023
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
Service Advisor
Van's Tire Pros
05.2021 - 02.2023
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Retail Parts Manager
Advance Auto Parts
11.2018 - 03.2021
- Utilized industry-specific software tools to manage inventory levels efficiently while minimizing out-of-stock occurrences.
- Implemented loss prevention measures to reduce shrinkage, protecting company assets and maximizing profitability.
- Ensured timely fulfillment of customer orders with efficient processing and shipping practices.
- Streamlined inventory management by implementing an organized system for tracking and reordering stock.
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for auto parts.
Retail Parts Manager
O'Reilly Auto Parts
09.2016 - 10.2018
- Utilized industry-specific software tools to manage inventory levels efficiently while minimizing out-of-stock occurrences.
- Implemented loss prevention measures to reduce shrinkage, protecting company assets and maximizing profitability.
- Ensured timely fulfillment of customer orders with efficient processing and shipping practices.
- Streamlined inventory management by implementing an organized system for tracking and reordering stock.
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for auto parts.
- Boosted sales performance by implementing effective merchandising strategies and attractive product displays.
Customer Service Representative
StarTek
04.2012 - 01.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Cashier
Beverage Center
06.2006 - 03.2010
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Paintball Referee
Splatter Park
08.2004 - 05.2009
- Ensured fair gameplay by closely monitoring players and making impartial decisions as a referee.
- Led training sessions for incoming referees, helping others learn essential skills necessary for effective officiating within the sport of paintball.
- Reduced game delays by promptly addressing equipment issues and field maintenance needs.
- Maintained an organized playing environment by conducting regular inspections and ensuring field cleanliness.
- Managed inventory of rental equipment, ensuring proper functionality while minimizing repair costs over time.
- Increased customer satisfaction by providing assistance with gear, field layout, and game strategies.
Education
Associates - Biological Sciences
North Central State
Mansfield, OH05.2012
Diploma - Collision Repair
Pioneer Career And Technology Center
Shelby, OH05.2005
High School Diploma - General Studies
Galion High School
Galion, OH05.2005
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Goal-oriented mindset
Timeline
Service Advisor
TransCraft Automotive
05.2023 - 03.2025
Service Advisor
Graham Auto Ford-Hyundai
02.2022 - 05.2023
Service Advisor
Van's Tire Pros
05.2021 - 02.2023
Retail Parts Manager
Advance Auto Parts
11.2018 - 03.2021
Retail Parts Manager
O'Reilly Auto Parts
09.2016 - 10.2018
Customer Service Representative
StarTek
04.2012 - 01.2017
Cashier
Beverage Center
06.2006 - 03.2010
Paintball Referee
Splatter Park
08.2004 - 05.2009
Associates - Biological Sciences
North Central State
Diploma - Collision Repair
Pioneer Career And Technology Center
High School Diploma - General Studies
Galion High School
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