Vanessa Sellner
Minneapolis,MN
Summary
Professional hospitality worker with robust history in bar support and team leadership. Adept at maintaining high standards of cleanliness and organization, ensuring efficient bar operations. Known for strong teamwork and adaptability to dynamic environments, contributing to consistent and reliable service. As well as: Sales professional with solid background in managing high-performing sales teams and driving revenue growth. Known for strong focus on team collaboration and delivering results, with reliable and adaptable approach to changing market demands. Proficient in strategic planning, client relationship management, and sales strategy development, ensuring success and growth in competitive environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Head Barback
Grand Casino Arena
10.2025 - Current
- Managed inventory levels, coordinating with suppliers for timely replenishment.
- Implemented process improvements to reduce setup time and enhance service speed.
- Collaborated with bartenders to ensure seamless service during peak hours.
- Effectively communicated with bartenders and management to address any issues or concerns promptly, fostering an environment of teamwork and cooperation.
Bartender and Bottle Server
Nightlife, LLC
08.2021 - Current
- Prepared and served a variety of cocktails, ensuring high-quality standards and customer satisfaction.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Managed inventory levels, tracking stock usage and ordering supplies as needed.
- Handled cash transactions accurately, balancing daily sales at shift end without discrepancies.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Provided exceptional service to VIP guests, ensuring satisfaction and a high-quality experience.
- Increased overall sales by upselling premium bottles, mixers, and additional services.
- Managed the reservation process for prime VIP tables, ensuring maximum revenue generation on peak nights.
- Supported venue marketing initiatives by promoting upcoming events during interactions with patrons.
Sales Manager
RYNO Consultants
07.2020 - 09.2021
- Developed and executed strategic sales plans to achieve revenue targets.
- Mentored and trained junior sales staff on best practices and product knowledge.
- Coordinated cross-functional teams to streamline sales processes and improve efficiency.
- Implemented CRM systems to track sales performance and customer interactions.
- Conducted regular performance reviews, providing feedback for continuous improvement.
- Increased sales revenue by developing and implementing effective sales strategies.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Established relationships with key clients, enhancing customer loyalty and retention.
Guest Services Supervisor / Housekeeping Supervisor
Grandview lodge
06.2014 - 06.2020
- Housekeeping Team lead: Managed a team of 3–7 to complete a set amount of cabins and report the statuses to the managers on duty.
- Housekeeping Zone Manager: Manage team leads in assigning zones and distributing job tasks daily.
- Public areas attendant: After hours housekeeping, Managing public buildings to ensure the highest level of cleanliness throughout events.
- Reservation Agent: Receive inbound calls and assist guests in requests such as; Dinner reservations, Housekeeping requests, or booking a cabin in the future.
- Guest Service Supervisor: Manage the Front desk and Reservation team on staff, Assisting team wherever needed and reporting back to General manager through daily shift reports.
- Achievements:
- Youngest Employee in Grandview Lodge history to be promoted in the Housekeeping department.
- Youngest employee in Grandview Lodge history to be promoted to a manager position
- Creating Memories award 2017
Front desk Supervisor
Fitgers Inn
04.2019 - 06.2020
- Supervised front desk operations, ensuring exceptional customer service and satisfaction.
- Trained and mentored staff on best practices for guest interactions and operational procedures.
- Coordinated scheduling and task assignments to maintain optimal staffing levels during peak hours.
- Resolved guest issues promptly, fostering a positive atmosphere and encouraging repeat visits.
- Developed training materials to improve onboarding process for new front desk employees.
- Collaborated with management to streamline communication between departments, enhancing overall efficiency.
- Implemented efficient check-in/check-out processes to enhance guest experience and reduce wait times.
- Assisting the general manager with end of month tasks such as revenue reports and sales goals.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
- Achievements:
- Worked alongside the Owner of Fitgers to create a safe Narcan plan in case of an overdose in the building.
- Led a mandatory Safety meeting for the entire building on what to do in a situation if someone in the building was overdosing and how and when to safely use Narcan.
- Worked alongside Corporate staff to create a safety handbook to be placed in every office in the Building.
Account Manager
Financial Recovery Services
03.2018 - 01.2019
- Receiving 400-800 inbound phone calls per day at high volume.
- Met monthly collection goals.
- Assisting customers with setting up settlements, Payment plans, Courtesy payments or sending them to the correct department for further assistance.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Collaborated with cross-functional teams to implement tailored financial solutions for diverse client needs.
- Follow all FDCPA laws and follow all legal disclosures
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Achievements:
- Became a top collector in the company within the first 6 months of employment.
- Promoted to the top team in the company.
- Collector of the month for two months
Education
High School -
Brainerd High School
Brainerd, MN01.2017
Skills
- Customer service excellence
- Conflict resolution
- Resourceful
- Outstanding communication skills
- Workplace safety
- Detail-oriented
- Multitasking Abilities
- Adaptability and flexibility
- Relationship building
- Staff management
- Complex Problem-solving
Certification
Drivers License
Timeline
Head Barback
Grand Casino Arena
10.2025 - Current
Bartender and Bottle Server
Nightlife, LLC
08.2021 - Current
Sales Manager
RYNO Consultants
07.2020 - 09.2021
Front desk Supervisor
Fitgers Inn
04.2019 - 06.2020
Account Manager
Financial Recovery Services
03.2018 - 01.2019
Guest Services Supervisor / Housekeeping Supervisor
Grandview lodge
06.2014 - 06.2020
High School -
Brainerd High School