Vanessa Shank
Summary
Detail-oriented professional with exceptional typing speed and accuracy. Highly organized and self-managed, with a strong commitment to maintaining confidentiality and delivering quality results. Known for reliability, precision, and the ability to manage multiple priorities with efficiency and discretion.
Overview
11
11
years of professional experience
Work History
UA Disputes Processing Specialist
First National Bank Texas
01.2025 - Current
- Demonstrated strong organizational and time management skills while managing multiple claims on a daily basis.
- Paid attention to detail while completing assignments.
- Notating findings accurately and in a clear, organized manner.
- Used sound judgment and available resources to make well-informed decisions for case approval or denial.
- Interacted with law enforcement agencies, merchants and persons of interest to obtain and review dispute information.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
Financial Service Representative
First Heroes Natl. Bank
08.2023 - Current
- Assist customers with their financial needs.
- Process deposits and pay out funds in accordance with bank procedures.
- Opening and closing various accounts.
- Meeting monthly sales goals and retention.
- One on one credit counseling and Financial Awareness classes.
- Certified Notary Public
Area Manager
Game X Change
07.2016 - 08.2017
- Interviewed, hired, and trained new employees
- Inventory, placed orders, transferred stock between multiple stores.
- Assisted in setting up new stores.
- Assisted customers on a daily basis with their sales needs.
- Wrote schedules.
Store Manager
Game X Change
10.2014 - 07.2016
- Assisted customers with sales and questions.
- Counted and closed out cash registers.
- Communicated with management on store needs.
- Kept track of store inventory.
- Ensured employees were following store policies.
Education
Diploma -
Basic High School
01.2002
Skills
- Customer Service
- Organization
- Banking
- Effective Communication
- Office Administration
- Working in a team based setting
- Confidentiality
- Self Starter
- Types 80-90 wpm
- Cash handling
Timeline
UA Disputes Processing Specialist
First National Bank Texas
01.2025 - Current
Financial Service Representative
First Heroes Natl. Bank
08.2023 - Current
Area Manager
Game X Change
07.2016 - 08.2017
Store Manager
Game X Change
10.2014 - 07.2016
Diploma -
Basic High School