Vanessa Shepherd

Processed inbound repair work diligently.

Produce SAP-based service notifications.

Generated detailed dispatches in CRM system.

Distributed incoming repair assignments to technical staff.

Coordinated the procurement of parts for technicians.

Performed semi-annual inventory checks, ensuring timely updates to the associated spreadsheet.

Performed timely calibrations, repairs, maintenance and modifications to Draeger Safety gas detection and respiratory products.

*Promote Customer satisfaction through proactive, professional communication with all Customers. This applies to End Users, Channel Partners, and all Draeger departments and employees.

Ensure timely and accurate completion of all service paperwork and database input.

Managed team administrative responsibilities, such as daily work assignments.

Identified and assessed customer needs at the Customer Success Center, asking probing questions.

Address customer complaints by researching and determining suitable solutions.

Collaborated with Credit and Collections to assess customer credit status and process order releases.

Handled quotation requests from sales and customers efficiently.

Managed the training of newly hired employees and process documentation.