Vanessa Sherry

• Crafted and served a diverse range of beverages in high-volume settings.
• Maintained cleanliness and organization of bar area, adhering to health and safety standards.
• Developed strong customer relationships through attentive service and personalized recommendations.
• Trained new staff on bartending techniques and customer service best practices.
• Collaborated with team members to enhance workflow during peak hours.
• Implemented drink specials that increased customer engagement and satisfaction.
• Resolved customer complaints promptly, ensuring positive experiences and repeat business.
• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.

• Developed new drink recipes adhering to standard specifications.

• Cultivated positive workplace environment and engaged with customers to build loyalty.

• Curate Cocktail/beer/wine/sake/liquor list.
• Keep POS system updated on out of stock items.
• Hire and train bar staff on procedures, customer service standards, preparation, and maintaining orderly inventor.
• Complete all of the ordering for the bar.
• Manage day to day operation.
• Keep staff up to date with product changes and new items.
• Created a popular cocktail menu for customers who prefer liquor and spirits to wine.
• Created seasonal cocktails and promotions.
• Increased business productivity by instilling best practices in regard to scheduling, posting on social media regularly, meeting with photographer for new menu items.
• Double-checked ID cards to ensure bar patrons were of legal drinking age and made sure staff checked ID cards as well.
• Took customer orders and took advantage of opportunities to sell specialty drinks and foods.
• Took advantage of opportunities to advance my operations and mixology knowledge, improving customer service with refined and up-to-date knowledge.
• Helped servers with specialty drink orders by quickly preparing on-demand items.
• Educated server staff on new wines, sake, and drink inventory.

• Trained barista staff when expansion occurred on new location, trained all new staff at original location as well.
• Learned menu item cocktails and created cocktails for featured menu items.
• Learned regular customers names and orders, having drinks ready in a timely matter.
• Developed new recipes from scratch items, outlined steps, and instructed staff on how to properly prepare them.
• Used previous supply needs and forecasted business levels to estimate required supplies.
• Was in charge of hiring, training, and managing all barista staff, as well as employee development, disciplinary action.
• Cleaned espresso machine equipment and made minor repairs and adjustments to keep the coffee machines running smoothly.
• Prepared food items daily and maintained the ordering.

• Multitasked by making drinks in a punctual manner while also taking drive through orders on a headset.
• Efficiently took orders while also mentioning promotions going on for beverages and food items.
• Learned every menu preparation as well as numerous off-label drinks to meet all customer needs.
• Maintained preparation work for following opening shift.
• Worked in a fast paced environment with urgency.