Vanessa Shockey
Waynesboro,PA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Lotus Bowls and Juicery
Caroline And John Watson
CHAMBERSBURG, PA
08.2022 - Current
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Kept workstation and equipment clean, organized, sanitized and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Organized and re-stocked various stations and self-service items.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Packaged and stored food products following proper handling and preservation methods.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Guaranteed customer satisfaction by quickly delivering orders.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Monitored and maintained required food temperatures for safety.
- Distributed food during busy peak periods to drive customer satisfaction.
Beauty Advisor
Ulta
Hagerstown , MD
07.2022 - 08.2022
- Kept counters and work spaces clean and neat.
- Completed timely and accurate resets based on seasonal demands and special promotional requirements.
- Brought in over $[Amount] in revenue in [Timeframe].
- Maintained in-depth knowledge of company brand to best serve customers and drive sales.
- Taught customers how to apply makeup and recommended optimal products.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Processed payments, entering sales in register for prompt customer service.
Sales Representative
CUTCO
05.2022 - 08.2022
- Top 3rd Sales Rep in my division
- Top 15th Sales Rep in the nation
- Sold over $15,000 worth of merchandise
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Cold-called leads and closed large number of new sales over several months.
Bridal Sales Consultant
J&B Bridals
CHAMBERSBURG, PA
12.2019 - 06.2022
- Sold dresses to brides-to-be.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Caterer
Mission BBQ
Hagerstown , MD
04.2016 - 05.2020
- Set up and disassembled food service stations, equipment and furniture per contract specifications.
- Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
- Replenished banquet stations and verified food temperatures and cleanliness of service areas.
- Transported meal and beverage trays from kitchen and bar areas to serve guest tables.
- Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
- Collaborated with clients to plan event venues, menus and budgets.
Education
No Degree - Nursing
York College of Pennsylvania
York, PABachelor of Arts - Marketing With A Concentration in Social Media
Southern New Hampshire University
Hooksett, NH05.2026
High School Diploma - undefined
Waynesboro Area Senior High School
2020
Skills
- Adaptable and Flexible
- Strong Communication and Interpersonal Skills
- Energy and Physical Stamina
- Effective Customer Communication
- Flexible Hours
- Meeting Sales Goals
- Building Customer Relationships and Loyalty
- Exceeding Customer Expectations
- Engaging with Diverse Customers
- Time Management
- Merchandise Recommendations
- Sales and Promotions
- Customer Service and Assistance
- Work Task Prioritization
- Professional Telephone Etiquette
- Planning and Coordination
- Organization and Time Management
- Attention to Detail
- Teamwork and Collaboration
- Dependable and Responsible
- Active Listening
- Excellent Communication
- Problem-Solving
- Decision-Making
- Social Media Engagement
- Critical Thinking
- Photo and Video Editing
Accomplishments
When I was a sales representative for a company called CUTCO, I was promoted to be a assistant intern manager. I was also one of the highest sales reps in my region and in the nation. The regional manager of my company noticed my hard work and would use my skills and knowledge as an example to new employees.
Timeline
Lotus Bowls and Juicery
Caroline And John Watson
08.2022 - Current
Beauty Advisor
Ulta
07.2022 - 08.2022
Sales Representative
CUTCO
05.2022 - 08.2022
Bridal Sales Consultant
J&B Bridals
12.2019 - 06.2022
Caterer
Mission BBQ
04.2016 - 05.2020
No Degree - Nursing
York College of Pennsylvania
Bachelor of Arts - Marketing With A Concentration in Social Media
Southern New Hampshire University
High School Diploma - undefined
Waynesboro Area Senior High School
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