Vanessa Shott
Del City
Summary
Healthcare professional with strong background in patient care and medical support. Known for collaborative work with medical teams to deliver high-quality care and adapt to evolving patient needs. Expertise in patient assessment and medication administration, along with compassionate care and reliability.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Registered Nurse, Oncology and Neurology
Mercy Hospital Oklahoma City
06.2023 - Current
- Administered medications and monitored patient responses to ensure safety and effectiveness.
- Collaborated with multidisciplinary teams to develop and implement individualized care plans.
- Educated patients and families on health management, prevention strategies, and treatment options.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Implemented infection control protocols, significantly reducing hospital-acquired infections.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
Nursing Assistant
Mercy Hospital Oklahoma City
11.2021 - 06.2023
- Provided compassionate patient care, ensuring comfort and safety during daily activities.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Monitored vital signs and reported changes to nursing team for timely intervention.
- Trained new staff on patient handling techniques and facility policies to enhance team efficiency.
- Advocated for patient needs, fostering positive relationships between patients and healthcare providers.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
CUSTOMER SERVICE
Oliver and Olivia Apparel
05.2020 - 01.2021
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
DAYCARE TEACHER
My Small Wonders
05.2018 - 05.2020
- Maintain a safe play environment.
- Dress children and change diapers.
- Observe and monitor children's play activities.
- Sanitize toys and play equipment.
- Communicate with children's parents or guardians about daily activities, behaviors, and related issues.
- Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.
- Support children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Identify signs of emotional or developmental problems in children and bring them to parents' or guardians' attention.
- Assist in preparing food and serving meals and refreshments to children.
- Instruct children in health and personal habits, such as eating, resting, and toilet habits.
- Create developmentally appropriate lesson plans.
- Discipline children and recommend or initiate other measures to control behavior, such as caring for own clothing and picking up toys and books.
- Regulate children's rest periods.
- Read to children and teach them simple painting, drawing, handcrafts, and songs.
- Organize and store toys and materials to ensure order in activity areas.
- Perform housekeeping duties, such as laundry, cleaning, dish washing, and changing of linens.
- Perform general personnel functions, such as supervision, training, and scheduling.
CUSTOMER EXPERIENCE COORDINATOR
TJ Maxx
08.2016 - 11.2019
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Instruct staff on how to handle difficult and complicated sales.
- Assign employees to specific duties.
- Enforce safety, health, and security rules.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.
BARISTA
Lulu's Coffee and Bagel Shop
07.2014 - 06.2017
- Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.
- Clean or sanitize work areas, utensils, or equipment.
- Clean service or seating areas.
- Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
- Describe menu items to customers or suggest products that might appeal to them.
- Provide customers with product details, such as coffee blend or preparation descriptions.
- Receive and process customer payments.
- Serve prepared foods, such as muffins, biscotti, or bagels.
- Stock customer service stations with paper products or beverage preparation items.
- Take customer orders and convey them to other employees for preparation.
- Take out garbage.
- Weigh, grind, or pack coffee beans for customers.
- Wrap, label, or date food items for sale.
- Create signs to advertise store products or events.
- Demonstrate the use of retail equipment, such as espresso machines.
- Set up or restock product displays.
- Prepare or serve menu items, such as sandwiches or salads.
- Slice fruits, vegetables, desserts, or meats for use in food service.
Education
BSN/RN Nursing - Nursing
OKLAHOMA CHRISTIAN UNIVERSITY
Oklahoma City, OK06.2023
Completed coursework towards BSN/RN Nursing -
UNIVERSITY OF CENTRAL OKLAHOMA
Edmond, OK05.2018
High School Diploma - undefined
EISENHOWER SENIOR HIGH SCHOOL
Lawton, OK05.2016
Skills
- Proficient in medication delivery within healthcare facilities
- Direct patient care
- Skilled in providing injections and managing IV medication protocols
- Chemotherapy and Immunotherapy Certified
- NIH Certified
- Trained Relief Charge Nurse
- Trained Team Lead
Certification
- Chemotherapy Certified
- NIH Certified
- BLS/ALS Certified
Timeline
Registered Nurse, Oncology and Neurology
Mercy Hospital Oklahoma City
06.2023 - Current
Nursing Assistant
Mercy Hospital Oklahoma City
11.2021 - 06.2023
CUSTOMER SERVICE
Oliver and Olivia Apparel
05.2020 - 01.2021
DAYCARE TEACHER
My Small Wonders
05.2018 - 05.2020
CUSTOMER EXPERIENCE COORDINATOR
TJ Maxx
08.2016 - 11.2019
BARISTA
Lulu's Coffee and Bagel Shop
07.2014 - 06.2017
High School Diploma - undefined
EISENHOWER SENIOR HIGH SCHOOL
BSN/RN Nursing - Nursing
OKLAHOMA CHRISTIAN UNIVERSITY
Completed coursework towards BSN/RN Nursing -
UNIVERSITY OF CENTRAL OKLAHOMA