Vanessa Sierra
Houston,TX
Summary
Leasing Assistant with 2 years of experience in property management, adept at customer service, sales strategies, and conflict resolution. Proven track record in maintaining financial records, preparing leasing documents, and fostering strong relationships with property managers and maintenance teams. Committed to ensuring seamless operations and resolving tenant concerns promptly and effectively.
Overview
4
4
years of professional experience
Work History
Leasing Consultant
Makaan Management
10.2024 - 12.2024
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
Leasing Consultant
Penn Staffing
02.2025 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
Dispatcher
In and out towing
08.2023 - 09.2024
- Receiving and responding to calls
- Dispatchers answer calls, log them, and determine the nature and priority of the call
- Tracking and routing
- Dispatchers use mapping software to create routes for delivery or driving, and they monitor the routes of field units
- Maintaining records
- Dispatchers keep call logs and other records, and they may enter information into computer systems
Leasing
Madera
06.2021 - 08.2023
- Property tours: Showing properties to prospective tenants and setting up appointments
- Leasing documents: Preparing leasing documents for signature and updating databases with new rental agreements
- Financial records: Maintaining financial records and collecting rent payments
- Move-ins and move-outs: Securing move-in clearances, scheduling move-ins, and processing move-out documents
- Fostered strong relationships with property managers and maintenance teams, ensuring seamless operations
- Resolved tenant concerns promptly and effectively
Education
High School Diploma - High School Graduate
SOUTHWEST HIGH SCHOOL
08.2018
Skills
- Customer Service
- Sales Strategies
- Conflict Resolution
- Time Management
- Communication
- Tenant Relations
- Data Entry
- Property Management
- Organizational Skills
- Critical Thinking
- Problem Solving
- Entrada
- Newco
- Yardi
- Onesite
- Resman
Personal Information
Title: Leasing Assistant
Timeline
Leasing Consultant
Penn Staffing
02.2025 - Current
Leasing Consultant
Makaan Management
10.2024 - 12.2024
Dispatcher
In and out towing
08.2023 - 09.2024
Leasing
Madera
06.2021 - 08.2023
High School Diploma - High School Graduate
SOUTHWEST HIGH SCHOOL
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