Vanessa Siliezar
Chesapeake,VA
Summary
Highly qualified and awarded sailor in experience of the overall aspects of the Information Technology field. Primarily taking on roles in customer service, and cyber security.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Information Technology Intern
Boosterthon Funrun
Alpharetta, GA
02.2022 - Current
- Performed tests of functionality, security and performance of different workstations and devices.
- Documented core systems configurations, passwords and system access requirements.
- Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem.
- Advocated for aggressive testing and problem analysis for server, desktop and IT infrastructure work.
- Coordinated with IT teams to resolve advanced computer software and hardware problems.
Program Specialist
Boosterthon Funrun
Chesapeake, VA
10.2021 - Current
- Gathered and organized printed materials required for program participation.
- Determined customer needs and developed program initiatives according to preferences.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Information Technician
United States Navy
San Diego, CA
09.2014 - 09.2018
- Collaborated with product management to design, build and test systems.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels.
- Streamlined the process of enrolling users into an alt-token program by redesigning the registered user database.
- Collaborated with software vendors by testing and developing Dental Milling, Logitech, Natus, and ZZZpat resulting in efficient patient care while maintaining a high network security.
Education
Bachelor of Science - Cybercrime
Old Dominion University
Norfolk, VA06.2022
Associate of Science - General Studies
Vincennes University
Vincennes, IN05.2017
Skills
- Group and individual instruction
- Strategic planning
- Project coordination
- Training & Development
- Critical thinking
- Organization and Time management
- Outcome-oriented
- Technical troubleshooting
- Security Monitoring
- User support
- Software Patches
- Hardware and software installation
Certification
- A+ Certification, COMPTIA, Exp. 01/24
Timeline
Information Technology Intern
Boosterthon Funrun
02.2022 - Current
Program Specialist
Boosterthon Funrun
10.2021 - Current
Information Technician
United States Navy
09.2014 - 09.2018
Bachelor of Science - Cybercrime
Old Dominion University
Associate of Science - General Studies
Vincennes University