Vanessa Silva-Roblero
Grand Rapids,MI
Summary
Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards.
Overview
1
1
Certification
Work History
Phlebotomist
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Stocked phlebotomy cart or carrier with appropriate supplies.
Sales Associate
Metro by T-Mobile (authorized dealer)
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Internship
COOK LIBRARY CENTER
- Sorted and organized files, spreadsheets, and reports.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Prepared project presentations and reports to assist senior staff.
- Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfaction.
Education
High school diploma -
Union high school
Grand Rapids, MI05.2019
Skills
- Tutoring
- Sales
- Writing Skills
- Organizational Skills
- Bilingual (10 years)
- Butterfly needle technique
- HIPAA Compliance
- Venipuncture Expertise
Certification
- Licensed plebotomist - feb 02/24
- Certified phlebotomist, phlebotomy training specialist - feb 02/24
Languages
Spanish
Native or Bilingual
Timeline
Phlebotomist
Sales Associate
Metro by T-Mobile (authorized dealer)
Internship
COOK LIBRARY CENTER
High school diploma -
Union high school