Vanessa Smith
Warner Robins,GA
Summary
Organized, hardworking and dependable with expert administrative, customer service and problem-solving abilities. Offering self-motivated nature and history of success with multitasking in fast-paced environments. Quick learner with bubbly personality and excited to learn new tasks.
Overview
14
14
years of professional experience
Work History
Quality Assurance Agent
Ryno Strategic Solutions
08.2021 - Current
- Quickly and efficiently listen to assigned recorded lines for various HVAC, Plumbing and Roofing companies and give coaching advice when needed
- Maintain extra assigned accounts when needed.
Administrative Assistant
Warner Robins Police Department
06.2014 - 09.2017
- Managed all clerical tasks for busy Narcotics office
- Met legal requirements by completing important forms
- Handled communications between staff and citizens
- Including producing error-free correspondence and routing all mail
- Arranged letter and parcel deliveries in collaboration with courier services
- Promoted productivity by handling all administrative tasks, including schedules and correspondence
- Tracked finances, projects and schedules with diverse computer programs.
Administrative Clerk
City of Warner Robins
04.2012 - 06.2014
- Received payments for all city taxes from citizens and business owners
- Processed business license applications for upcoming businesses
- Completed accurate daily transactions and kept meticulous records
- Delivered messages and ran errands
- Boosted team efficiency with expert handling of all administrative support needs.
Front Desk Operator
Warner Robins Police Department
11.2010 - 04.2012
- Maintained strict property security, monitoring visitors and restricting access
- Maintained data security and confidentiality, interacting with guests diplomatically to safeguard personal information
- Kept impeccable administrative and financial records verifying transactions and updates
- Optimized daily plans based on master schedule of arrivals and departures
- Maintained paperwork for incoming arrests for arresting officers.
Education
Northside High School
05.2007
Skills
- Clerical Support
- Multi-line telephone system operation
- Calendar Management
- Microsoft Word
- File Organization
- Administrative Support
- Office Administration
- Computer Proficiency
- Professional Communication
- Customer Service
- Quality Assurance
- Data Entry
Timeline
Quality Assurance Agent
Ryno Strategic Solutions
08.2021 - Current
Administrative Assistant
Warner Robins Police Department
06.2014 - 09.2017
Administrative Clerk
City of Warner Robins
04.2012 - 06.2014
Front Desk Operator
Warner Robins Police Department
11.2010 - 04.2012
Northside High School
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