Vanessa Solis

Work History

Sound Physicians

01.2022 - Current

Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve service delivery.
Oversaw day-to-day operations in accordance with business objectives.
Defined, implemented, and revised operational policies and guidelines.
Mentored and coached a team of 15 employees to foster productive and engaging work environment.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Maintained staffing models to ensure adequate staffing to meet business goals, while also meeting budget
Participated in product management by creating user stories, working in sprints, QA testing, and timely delivery.
Collaborated with product management team to continuously build and implement new software technology such as the use of Robotic Process Automation
Produced quality reports and performed data analysis to provide valuable insights on business performance

Sound Physicians

05.2020 - 01.2022

Boosted operational efficiency by setting and overseeing performance targets for operations team, ensuring successful completion of over 100 appeal letters and peer to peer requests per month
Enhanced customer satisfaction by identifying and implementing strategies to improve denials operational performance metrics
Partnered with leadership to proactively resolve customer issues and enhance overall customer experience
Formulated and implemented comprehensive policies and procedures for seamless remote business operations involving clients, physician advisors, and operation specialists
Collaborated with VP of Operations and development team to identify and implement enhancements and new features for internal proprietary workflow platform.

Sound Physicians

08.2019 - 05.2020

Implement strategic onboarding program to successfully integrate new operation specialists
Establish and optimize workflow processes to streamline communication between operation specialists and physician advisors, resulting in improved efficiency
Develop and manage monthly schedules for 5+ operation specialists to optimize team productivity and task management
Assist in efficient onboarding of new hospital sites and physicians to foster positive relationships and operational success
Provide timely and effective resolution to issues raised by case managers and physician advisors to ensure client satisfaction.

Sound Physicians

05.2018 - 08.2019

Produced organized PDF documents of key EMR elements required for physician advisor case evaluations, helping to streamlining process
Contributed to EMR training for physicians, ensuring smooth adoption and usage of software
Organized and oversaw around 20 peer-to-peer phone conversations daily between key stakeholders, enhancing communication and alignment on critical matters
Played key role in onboarding new hospital sites and physicians, ensuring smooth transitions and successful integration
Handled general office duties such as faxing, mailing, and supply management, contributing to daily office efficiency.

Osteo Relief Institute

10.2016 - 10.2017

Ensured positive patient experience by greeting and assisting patients upon arrival
Managed patient schedule flow to maintain efficient 15-minute appointment intervals
Facilitated appointment scheduling and follow-up communication for patient care coordination
Provided adept assistance to doctor during minor procedures like corticosteroid injections.