Vanessa Solis
Hermiston,OR
Summary
Well-organized front office manager possessing strong leadership and planning abilities developed several-year career. Motivated to improve operations and control costs to foster operational success. Drive substantial productivity improvements through strategic approaches to day-to-day needs and project requirements.
Dedicated and meticulous office manager with several years of experience excelling at prioritizing, completing multiple tasks simultaneously and achieving project goals. Flexible and focused team player with unique skillset to streamline operations from within.
Overview
4
4
years of professional experience
Work History
Assistant Front Office Manager
Donns inc
Hermiston, OR
06.2015 - 12.2018
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Coordinated with housekeeping and maintenance departments to ensure rooms are ready for guests.
- Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
- Pitched in to help with office tasks during busy periods and staff absences.
- Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control.
- Resolved billing discrepancies in a timely manner.
- Ensured all front office activities complied with legal, regulatory, and company policies.
- Conducted transactions, confirming patient information, and processing according to standard protocol.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Ensured compliance with health and safety regulations within the front office area.
Education
Stanfield Secondary School
Stanfield, OR05-2011
Skills
- Guest relations management
- Pivot tables
- Quickbooks
- Employee supervision
- Cash handling accuracy
- Customer service
- Microsoft Office Suite
- Data inputting
- Communication management
- Scheduling
- Property management systems
- Human resource policies
- Sales support
- Front desk operations
Timeline
Assistant Front Office Manager
Donns inc
06.2015 - 12.2018
Stanfield Secondary School