VANESSA SOLORZANO
Richmond,TX
Summary
Adaptable professional with a diverse background in customer service across finance, retail, and healthcare sectors. Demonstrates exceptional problem-solving abilities, effective communication skills, and a commitment to enhancing customer satisfaction. Eager to leverage expertise in a dynamic environment that promotes professional growth.
Overview
3
3
years of professional experience
Work History
Member Advocate I
Members Choice Credit Union
2023.03 - 2023.11
- Managed high volumes of transactions daily while ensuring accuracy, timeliness, and adherence to credit union policies.
- Handled cash and negotiable instruments with 98% accuracy.
- Answered member inquiries regarding account balances, transaction history, services charges, interest rates.
- Received mortgage, loan and utility payments, sending funds to correct destinations.
- Streamlined drive-thru operations for improved productivity and multitasking techniques.
- Balanced cash drawers accurately at the end of each shift.
- Sold and cross-sold bank products and services to new and existing customers.
- Prevented potential fraud incidents by diligently reviewing transactions for suspicious activity and following established protocols.
Retail Sales Associate Cashier
Macy's
2022.06 - 2023.01
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Operated POS terminals and cash drawer balancing.
- Managed inventory, restocked shelves, and ensured product availability, contributing to store efficiency.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Cleaned and maintained fitting rooms regularly.
FRONT DESK MEDICAL RECEPTIONIST
AFC Urgent Care
2020.06 - 2021.04
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Completed clerical duties and tasks for clinic administration.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained a clean and welcoming reception area to ensure a positive first impression.
Education
Diploma -
KIPP Houston High School
Houston, TX06.2019
Skills
- Customer Service
- Teamwork
- Adaptability and Flexibility
- Time Management and Multitasking
- Conflict Resolution
- Verbal & Written Communication
- Money Handling
- Phone and Email Etiquette
- Attention to Detail and Active Listening
- Sales and Cross-Selling
- Relationship Building
- Quick Learner and Friendly
- POS Terminal Operation
- Patience and Empathy
- Front Desk Operations
- Appointment Scheduling
Timeline
Member Advocate I
Members Choice Credit Union
2023.03 - 2023.11
Retail Sales Associate Cashier
Macy's
2022.06 - 2023.01
FRONT DESK MEDICAL RECEPTIONIST
AFC Urgent Care
2020.06 - 2021.04
Diploma -
KIPP Houston High School
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