VANESSA SOMICH

• Front Office Head Secretary, in a high demand fast paced Mental Health office.
• Multitasking phones and scheduling in person appointments.
• Managed the Medical Records Department, sending information to Lawyer Offices and other Healthcare settings.
• Traveling to local offices/ businesses in the area, marketing our provider services.
• Communication with insurance companies and Specialty Pharmacies for prior authorizations & approval & Delivery of controlled medicines.
• Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
• Entered data, generated reports and produced tracking documents.
• trained new employees & Coached employees through day-to-day work and complex problems.
• Aided colleagues, managers and customers through regular communication and assistance.
• Maintained master schedule and set up appointments.
• Oversaw technical, operational, clerical and customer service support activities.
• Oversaw project logistics using industry expertise and independent judgment.
• Managed conference scheduling and travel arrangements for key personnel.

• My main position was personal secretary to one surgeon in the Practice, however i was able to access all providers schedules and assist their patients needs.
• Additionally, I also accessed and scheduled appointments; processed paperwork for any of the other 14 medical providers within the practice.
• Primarily my duties included:
• Scheduling appointments
• Scanning paperwork into the electronic medical record system
• Calling in patient's prescriptions to pharmacies
• Requesting files / films from other medical facilities
• Communicating with insurance companies to obtain prior authorizations for medical procedures and prescribed medications.
• Interacted with customers by phone, email or in-person to provide information.

Certified Pharmacy Technician

Primarily my duties included:

• Opening and closing the store
• Making bank deposits
• Creating a schedule for the cashiers
• Calling insurance companies for authorizations on any denied medications.
• Counted and labeled prescriptions with correct item and quantity.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.