Front Desk Receptionist
Western Dental
09.2024 - Current
Hi, I’m
Vanessa Sosa
Front desk receptionist
Moreno Valley,CA
Summary
Experienced front desk receptionist with expertise in managing patient appointments, handling administrative tasks, and providing excellent customer service. Great at multitasking in a fast paced environment, managing patients records, and ensuring smooth daily operations. I'm seeking a position to utilize my skills in a supportive and professional medical office.
Work History
Western Dental
Front Desk Receptionist
09.2024 - Current
Job overview
- Provided excellent customer service, addressing patient inquiries and concerns.
- Greeted patients upon arrival and verified personal and insurance information.
- Answered phone calls and scheduled patient appointments.
- Managed patient reminders for upcoming appointments.
- Processed check-in/check-out procedures, including collecting co-pays and payments.
- Verified patient insurance coverage and benefits prior to appointments. (HMO, PPO, MEDICAL)
- Coordinated with dental hygienists, dental assistants, and doctors to ensure efficient patient flow.
- Assisted in preparing the office for daily operations and maintained a clean, professional environment.
- Managed patient records, ensuring confidentiality in compliance to HIPAA regulations.
- Processed patient insurance (HMO, PPO, MEDICAL) claims, verifying coverage, and assisting with billing inquiries.
Concordance Healthcare Solutions
Front Desk Receptionist
07.2023 - 07.2024
Job overview
- Delivered exceptional customer service by addressing inquires, resolving problems, and ensuring customer satisfaction.
- Manage inventory within the facility, ensuring warehouse laborers were properly equipped for the work week.
- Processing and managing online orders for our health care clients, ensuring orders were processed and delivered in a timely manner.
- Manage high-volume phone calls, directing inquires and taking messages for various departments.
- Assisted in organizing office supplies, maintaining inventory, and ensuring a well stocked, efficient work environment.
- Supported office management in updating client information as needed.
Education
Sierra High SchoolSan Bernardino, CA
High School Diploma
08.2017 - 05.2020
Skills
Medical Terminology
Customer service
Attention to detail
Time management
Listening skills
Cash handling
Telephone etiquette
Data entry
Problem-solving skills
Appointment scheduling
Administrative skills
Office organization
Timeline
Front Desk Receptionist
Concordance Healthcare Solutions
07.2023 - 07.2024
Sierra High School
High School Diploma
08.2017 - 05.2020
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