Vanessa Soto
Lafayette,New Jersey
Summary
Spirited administrative professional with thirteen+ years of experience in the healthcare field. Skilled in taking health histories, transcribing notes into patient charts, filling out forms, prescriptions, insurance billing tasks, and efficient data entry. Excellent patient engagement and telephone etiquette skills. A dependable Scheduling Coordinator versed in the timely completion of filling schedules for a busy doctors' practice. Team leader, and analytical problem solver, with proficiency in data entry.
Overview
13
13
years of professional experience
Work History
Clinical Assistant and Scheduling Coordinator
AdvoCare Pediatric Neurology
09.2013 - 02.2023
- Collected and documented patient medical information such as blood pressure, pulse, temperature, height, and weight
- Verified 100% of patient information by interviewing approximately 12-18 patients per day, reviewing their medical history, and confirming the purpose of their visit
- Explained EEG procedures to patients to reduce anxieties
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records
- Educated patients by providing common medication side effects and schedules, clarifying physician's orders, and answering all questions thoroughly
- Filled out forms and submitted medical records for genetic testing, MRIs, and other outside procedures
- Assisted with the completion of appropriate forms like DMV, disability, seizure action plans, school notes, and FMLA
- Contacted and coordinated second opinions at major hospitals such as Children's Hospital of Philadelphia and Boston Children's Hospital
- Identified and followed through on 100% of prior authorizations, referrals, and medication refills
- Assisted with clinical research of uncommon diagnoses
- Reviewed physician's calendars and scheduled over 50 patient appointments by telephone and in-person
- Answering the multi-line phone for a fast-paced pediatric neurology office and assisting all incoming calls with appointment information, questions, and scheduling
- Implemented a new organizational method for scheduling patients who required records review prior to their office visit which reduced errors by 80%
- Coordinated with 50+ insurance companies providing estimates for patients for referrals, deductibles, copays, and co-insurance via telephone and Internet (NaviNet, Availity, eviCore, Athena health)
- Receiving and routing messages or documents, such as lab results, to appropriate staff
- Oriented and trained new staff on procedures and policies
- Performing bookkeeping duties such as credits or collections, preparing and sending financial statements or bills, and keeping financial records
- Data entry and professional knowledge of Microsoft Word, Excel, Outlook, and Powerpoint software
- Consistently maintained HIPAA compliance
Certified Nursing Assistant
Saint Clare's Hospital
07.2012 - 09.2013
- Managed patient care of 8-12 patients per day
- Achieved patient satisfaction ratings of 100%
- Trained to work in multiple specialty departments (Respiratory Rehabilitation Center, Emergency Room, Labor and Delivery, Maternity, Surgical, Intensive Care Unit, Psych); known as a quick & thorough learner
- Excelled in use of proper phone etiquette
- Familiar with Cerner as well as paper charting when computer systems are down
- Reduced risk of infection by ensuring compliance with health and safety protocols
- Provide mouth care and repositioned patients every 2 hours to patients on life support, monitor vital signs, and report to RNs and physicians of changes in patients' condition
- Worked in a fast-paced environment; utilized time management to complete work by the end of shift
- Handled all patient issues quickly and assisted other staff members
- Trained new staff members in the Respiratory Rehabilitation Center
Acting Manager/Assistant Manager/Technician
01.2010 - 07.2012
- Served as acting manager after being promoted to assistant manager within the first year
- Provided caring companionship; managed all aspects of a group home for six individuals with developmental disabilities
- Performed duties with minimal to no supervision
- Performed monetary transactions, cash handling, and bank deposits
- Managed staff of 12 employees
- Contributed in hiring, training, developing, disciplining, supervising, shift scheduling, and retaining employees
- Ensured all employee time punches in timekeeping system were correct
- Assisted in motivating staff and creating a positive working environment
- Commended for maintaining the safety, respect, and dignity of residents & patient privacy
- Completed multiple reports throughout the month in a timely and precise manner
- Scheduled and attended resident’s doctor appointments; communicated with family members
- Assisted residents with medications, bathing, dressing, feeding, as well as wheelchair assistance.
Education
Bachelor of Science - Healthcare Management
University of Phoenix
Tempe, AZ12.2025
No Degree - Prerequisites For Nursing
Sussex County Community College
Newton, NJ2009
High School Diploma -
Pope John XXIII High School
Sparta, NJ06.2007
Skills
- Microsoft Office programs, Citrix, Cerner, eClinicalWorks, Electronic Medical Records (EMR), Healthcare Information Technology (HIT)
- ICD 9 & 10, CPT codes
- Medical terminology
- Administrative assistance
- Data entry
- Problem analysis, use of judgment, & ability to solve problems efficiently/effectively
- Self-motivated, takes initiative, high level of energy
- Decision-making, critical thinking, & planning
- Consistently compliant with all HIPPA regulations in all positions
- Medical Billing and Insurance verifications
- Medication Prior Authorizations
- Knowledge, use, & troubleshooting of computers, Fax machines, printers, & scanners
- Patient Scheduling
- Patient Histories
- Document Filing
- Effective Listening and Communication
- Verbal and Written Communication
- Completing Insurance Forms
- Electronic Health Records
- Bookkeeping Support
- Dictation and Transcription
- Patient Chart Tracking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Do not go where the path may lead, go where there is no path and leave a trail.
Ralph Waldo Emerson
Timeline
Clinical Assistant and Scheduling Coordinator
AdvoCare Pediatric Neurology
09.2013 - 02.2023
Certified Nursing Assistant
Saint Clare's Hospital
07.2012 - 09.2013
Acting Manager/Assistant Manager/Technician
01.2010 - 07.2012
Bachelor of Science - Healthcare Management
University of Phoenix
No Degree - Prerequisites For Nursing
Sussex County Community College
High School Diploma -
Pope John XXIII High School
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