Vanessa Soto
St. George
Summary
Dynamic Customer Service Manager with extensive experience at Smiths Food And Drug, excelling in problem-solving and cash handling. Proven track record of enhancing customer satisfaction and team performance through effective training and conflict resolution. Committed to continuous improvement and fostering a positive work environment, ensuring operational excellence.
Overview
10
10
years of professional experience
Work History
Customer Service Manager
Smiths Food And Drug
03.2024 - Current
- Assisted customers in locating products and answering inquiries to enhance shopping experience.
- Maintained product displays and ensured shelves were stocked for optimal visibility and accessibility.
- Processed transactions accurately using point-of-sale systems, ensuring timely customer service.
- Collaborated with team members to achieve daily sales goals and improve overall store performance.
- Resolved customer complaints efficiently, fostering positive relationships and encouraging repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Shift Manager
Del Taco
09.2022 - 03.2024
- Supervised staff to ensure adherence to operational standards and customer service excellence.
- Managed daily shift operations, optimizing workflow and enhancing team productivity.
- Trained new employees on food safety practices and service protocols, fostering a compliance culture.
- Coordinated inventory management, reducing waste and ensuring stock availability for peak hours.
- Resolved customer complaints swiftly, maintaining high satisfaction levels and positive dining experiences.
- Conducted performance evaluations, providing constructive feedback to enhance employee development.
- Streamlined communication between front-line staff and management, improving response times to operational issues.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Tracked receipts, employee hours, and inventory movements.
Cashier Manager
Walgreens
11.2018 - 06.2019
- Supervised daily operations, ensuring efficient cash handling and customer service standards.
- Trained and mentored staff on register procedures and customer engagement techniques.
- Implemented inventory management practices to maintain optimal stock levels and reduce shrinkage.
- Resolved customer inquiries and complaints, enhancing overall shopping experience and satisfaction.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Enhanced team productivity by delegating tasks and setting clear goals for cashier staff members.
Sales Associate
Walmart
06.2015 - 10.2018
- Assisted customers in locating products and answering inquiries to enhance shopping experience.
- Maintained product displays and ensured shelves were stocked for optimal visibility and accessibility.
- Processed transactions accurately using point-of-sale systems, ensuring timely customer service.
- Collaborated with team members to achieve daily sales goals and improve overall store performance.
- Resolved customer complaints efficiently, fostering positive relationships and encouraging repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Virgin Valley
Mesquite, NVSkills
- Customer service
- Problem-solving
- Customer focused
- Cash handling
- Handling escalations
- Work prioritization
- Continuous improvement
- Team building
Timeline
Customer Service Manager
Smiths Food And Drug
03.2024 - Current
Shift Manager
Del Taco
09.2022 - 03.2024
Cashier Manager
Walgreens
11.2018 - 06.2019
Sales Associate
Walmart
06.2015 - 10.2018
High School Diploma -
Virgin Valley