VANESSA SOUA HAN
Loganville
Summary
Dynamic professional with extensive experience in financial management and operational improvement at CH Robinson Worldwide Inc. Achieved significant profitability enhancements through strategic pricing and cost-saving initiatives. Skilled in team management and employee training, consistently driving results in high-pressure environments while upholding superior customer service standards.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Dollar Tree
06.2024 - Current
- Assist with all store functions and day-to-day store activities as directed by the Store Manager
- Able to perform all opening and closing procedures in the absence of the Store Manager
- Assist the Store Manager in protecting and securing all company assets, including store cash
- Adhere to all policies and procedures including safety guidelines
- Maintain a professional and friendly environment with customers, subordinates and supervisors
- Maintain all areas of the store, including the stockroom and sales floor, to company standards to include recovery
- When the Store Manager is not on the premises, direct supervisory responsibility for all hourly Associates
- Process all SSC Corporate directives including Pull and Hold/Destroy, Task Compliance, Key Survey information requests and any additional communications related to store activities as delegated by the Store Manager
- Assist the Store Manager on the receipt and return of DSD merchandise.
- Follow the VIP and DSD Policies and Procedures
- Assist the Store Manager in ensuring proper staffing coverage on a daily basis
- Assist the Store Manager in ensuring that the sales floor is sales effective on a daily basis
- Assist in the management of cashiering activities to ensure all company cash handling practices & guidelines are followed at all times by all Associates
- Promotional effectiveness of store-front fixtures and displays
- Assist in the management of sales effectiveness of seasonal areas in the store
- Coordinate appropriate signage utilized in the store
- Assist with the receipt and return of DSD merchandise
- Process damaged merchandise on a daily basis
- Assist Store Manager with creation of weekly schedules
- Assist in the management of store supplies and expense control
- Assist with merchandising and maintaining the checkout area to maximize impulse sales
- Ensure coolers and store-front program racks/displays are refilled daily (balloon program, sunglasses, batteries, etc.)
Financial Auditor/Pricing Analyst/Ocean Import Agent
CH Robinson Worldwide Inc.
07.2018 - 05.2020
- Execute the strategic planning, budgeting, and reporting processes for specific business units or shared services departments in collaboration with business and functional leaders.
- Analyze current and past trends in key performance indicators and provide insights into variances between actual and expected financial results.
- Develop financial insights that are clear, compelling and actionable to drive awareness of business and financial results.
- Support identification and measurement of key performance indicators to drive improved business performance.
- Work closely with functional and customer to ensure analytics are aligned with enterprise goals and objectives and create the necessary tools to make informed business and financial decisions Identify and make recommendations for continuous improvement within the department.
- Audit shipments to ensure the accuracy of invoicing the amount to the customer.
- Audit invoice from vendors and ensure the payment is paid timely.
- Calculated correct costs for project-specific goods and services by gathering information from team members, sub-contractors and vendors.
- Utilized cost estimation systems to document project information, create estimates and revise project costs to reflect current data.
- Assessed profitability in effort to make adjustments using both company and marketplace data to develop decisive pricing.
- Identified key areas that could be enhanced and implemented successful process improvements.
- Monitored competitors' pricing activities to make effective decisions that would improve company revenue.
- Adjusted prices via pre-set schedules, supply management department costs and other factors on regular basis.
- Determined project objectives, budgets and schedules by coordinating with clients and teammates and optimized plans to meet changing conditions.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Enhanced profitability to achieve marketing objectives and drive productivity and growth from concept to implementation.
- Delivered comprehensive bid proposals for special projects and gained client approval on costs.
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
- Entered shipping information into computer system and estimated freight and ocean rates.
- Updated clients on cargo by closely monitoring receipt and tracking processes.
- Negotiated and arranged transport of goods with shipping or freight companies.
- Created documents of load plans, cargo cleanliness inspections and transportation processes.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Reviewed and signed documents on behalf of clients in line with power of attorney limitations.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
- Tracked shipments processing through customs and other agencies and obtained clearances.
Import Operation Agent Coordinator/Financial Audit/Supervisor Import (Air and Ocean) dept
Kintetsu World Express
02.2015 - 07.2018
- Company Overview: Portland OR, Atlanta GA
- Key source to the team in monitoring status of Air and Ocean importing shipments in a timely manner and recording details of new shipments into data system.
- In charge of coordinating/supervising all import shipments in the Portland office.
- Duty including, but not limited to, monitoring arrival and departure, delivery schedule, information flow, finalize billing and writing reports.
- Create power point for customer on prevention for loss and damage goods through the airline.
- Communicate intensively with the US customs, custom brokers, warehouses, and various tuckers in order to provide the best delivery solutions and services for customers.
- Maintain good relationship with customers, oversea offices, major airlines and ocean carriers.
- Analyze customers' receivables to support managers forecasting and budgeting monthly and quarterly.
- Provide reviews and formulate ideas to management team for savings opportunities.
- Support company's sales representatives and executives with analysis of fluctuating prices on the handling and delivery rates.
- Finding loopholes to maximize profits.
- Evaluate and finalize rates and bill charges for deliveries to customers and oversea terminals.
- Consistently produced deliverables on or ahead of schedule in a deadline-focused environment, and work efficiently towards month end closing process.
- Generating and review P/L sheets.
- Train new employees within the department and help them acclimating to the company.
- Supervise 3 employees withing the dept.
- Portland Office was ranked in number 2 branch out of all the Branches in USA.
- Meet with clients and provide them with security of their freight.
- Provide meeting with clients once a week for VIP customers.
- Maintained excellent attendance record, consistently arriving to work on time.
- Drove operational improvements which resulted in savings and improved profit margins.
- Portland OR, Atlanta GA
Education
Associate of Arts - General Education
City College of San Francisco
San Francisco, CA01.2004
General Education - Business Communication, International Finance, Operational Management, Supply Chain Management, General Marketing, Fin. Report & Analysis I, Corporate Finance
San Joaqun City College
Stockton, CA01.1997
Skills
- MS Office (Excel, Word, PowerPoint, OneNote)
- Risk mitigation strategies
- Accounting principles
- Financial records review
- Operational improvement
- Cost savings options
- Problem resolution
- Annual reports
- Team management
- Financial Management
- Cash handling
- Customer service
- Employee training
- Sales management
- Inventory control
- Visual merchandising
- Staff scheduling
- Staff management
- Work Planning and Prioritization
- Team leadership
Timeline
Assistant Store Manager
Dollar Tree
06.2024 - Current
Financial Auditor/Pricing Analyst/Ocean Import Agent
CH Robinson Worldwide Inc.
07.2018 - 05.2020
Import Operation Agent Coordinator/Financial Audit/Supervisor Import (Air and Ocean) dept
Kintetsu World Express
02.2015 - 07.2018
Associate of Arts - General Education
City College of San Francisco
General Education - Business Communication, International Finance, Operational Management, Supply Chain Management, General Marketing, Fin. Report & Analysis I, Corporate Finance
San Joaqun City College
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