Vanessa Spalliero
Revol Greens
Bakersfield,CA
8
years of professional experience
1
Certification
Hardworking and reliable associate with strong ability in customer service. Offering hospitality and professionalism. Highly organized, proactive and punctual with team-oriented mentality. Results-focused expert in hospitality professional with strength in customer service. Proactive leader with strengths in communication and collaboration. Proficient in leveraging exceptional customer management and food-handling services knowledge to promote positivity. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Work History
Warehouse Worker
5 Months- Managed customer relations through communication and helpful interactions.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Helped train new employees in safe practices and warehouse procedures.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Strapped items down over protective padding to secure throughout transportation.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Assembled pallets and crates for secure transportation of materials.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Maintained clean, orderly work environment free of hazards.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Verified documentation and condition of freight to assure quality standards were achieved.
Medical Assistant
1 Year 10 Months- Performed preliminary physical tests to accurately record results in patient history summary
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
- Scheduled appointments for patients via phone and in person
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
- Educated patients about medications, procedures and physician's instructions
- Organized charts, documents and supplies to maintain team productivity
- Contacted pharmacies to submit and refill patients' prescriptions
- Secured patient information and maintained patient confidence by completing and safeguarding medical records
- Assessed, documented and monitored vital signs for patients within outpatient setting
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes
- Conducted insurance verification and pre-certification and pre-authorization functions
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis
- Followed principles of asepsis and infection control to meet patient safety guidelines
- Cleaned and maintained medical equipment following procedures and standards
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes
- Measured vital signs and took medical histories to prepare patients for examination
- Documented notes during patient visits
- Responded to patient callbacks and phone-in prescription refill requests
- Labeled and completed lab requisitions using ICD and CPT coding
- Incorporated outside records into charts and EHR
- Administered rapid tests for COVID and strep to help clinical staff assess conditions
- Collaborated with local pharmacies to resolve and clarify issues with patient medication
- Entered insurance, demographics and health history into patient database
- Called patients to confirm scheduled appointments and obtain additional details
- Protected patients by observing strict HIPAA guidelines
- Took messages from patients and promptly relayed to appropriate staff
- Answered multi-line phone system and directed callers to requested personnel and departments
- Delivered high-quality administrative and customer service to sustain patient and work flows
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff
- Informed patients of financial responsibilities prior to rendering services
- Gathered, transcribed and typed medical information into charts
- Compiled physical and digital documents, charts and reports
- Conducted patient intake interviews to collect medical information and insurance details
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
Level 6-Cook
3 Years 7 Months- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses
- Maintained clean and orderly appearance throughout kitchen and dining area
- Made meals in accordance with company standards and requirements
- Adhered to regulatory standards regarding safe and sanitary food prep
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods
- Executed proper techniques when preparing menu item ingredients
- Set up work stations prior to opening to minimize prep time
- Handled advanced thawing and food pre-preparation for upcoming meals
- Requested supplies and equipment orders, explaining needs to managers
- Received and stored food and supplies
- Photocopied insurance cards, documented details and verified patient information
- Monitored temperatures of prepared food and cold-storage areas
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions
- Checked completed orders for correct quantity and quality
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions
- Distributed food to service staff for prompt delivery to customers
- Checked quality of food products to meet high standards.
Education
Medical Assistant Certificate in Healthcare
Skills
HIPAA Compliance
Multitasking and Prioritization
Appointment Scheduling
Time Management
Clear Communication
Critical Thinking
Cleaning and Organizing
Cleaning and Sanitizing
Decision Making
Professional Bedside Manner
Certification
CPR CERTIFIED
FOOD HANDLERS CARD
Timeline
Warehouse Worker
Revol Greens
10.2023 - 03.2024Read More
Medical Assistant
Omni Family Health
05.2021 - 03.2023Read More
Level 6-Cook
In-N-Out Burger
07.2016 - 02.2020Read More
UEI College
Medical Assistant Certificate in Healthcare
Read More
Independence High School
Read More