Vanessa Spalliero
Bakersfield,CA
Summary
Hardworking and reliable associate with strong ability in customer service. Offering hospitality and professionalism. Highly organized, proactive and punctual with team-oriented mentality. Results-focused expert in hospitality professional with strength in customer service. Proactive leader with strengths in communication and collaboration. Proficient in leveraging exceptional customer management and food-handling services knowledge to promote positivity. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Warehouse Worker
Revol Greens
2023.10 - 2024.03
- Managed customer relations through communication and helpful interactions.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Helped train new employees in safe practices and warehouse procedures.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Strapped items down over protective padding to secure throughout transportation.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Assembled pallets and crates for secure transportation of materials.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Maintained clean, orderly work environment free of hazards.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Verified documentation and condition of freight to assure quality standards were achieved.
Medical Assistant
Omni Family Health
2021.05 - 2023.03
- Performed preliminary physical tests to accurately record results in patient history summary
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
- Scheduled appointments for patients via phone and in person
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
- Educated patients about medications, procedures and physician's instructions
- Organized charts, documents and supplies to maintain team productivity
- Contacted pharmacies to submit and refill patients' prescriptions
- Secured patient information and maintained patient confidence by completing and safeguarding medical records
- Assessed, documented and monitored vital signs for patients within outpatient setting
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes
- Conducted insurance verification and pre-certification and pre-authorization functions
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis
- Followed principles of asepsis and infection control to meet patient safety guidelines
- Cleaned and maintained medical equipment following procedures and standards
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes
- Measured vital signs and took medical histories to prepare patients for examination
- Documented notes during patient visits
- Responded to patient callbacks and phone-in prescription refill requests
- Labeled and completed lab requisitions using ICD and CPT coding
- Incorporated outside records into charts and EHR
- Administered rapid tests for COVID and strep to help clinical staff assess conditions
- Collaborated with local pharmacies to resolve and clarify issues with patient medication
- Entered insurance, demographics and health history into patient database
- Called patients to confirm scheduled appointments and obtain additional details
- Protected patients by observing strict HIPAA guidelines
- Took messages from patients and promptly relayed to appropriate staff
- Answered multi-line phone system and directed callers to requested personnel and departments
- Delivered high-quality administrative and customer service to sustain patient and work flows
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff
- Informed patients of financial responsibilities prior to rendering services
- Gathered, transcribed and typed medical information into charts
- Compiled physical and digital documents, charts and reports
- Conducted patient intake interviews to collect medical information and insurance details
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
Level 6-Cook
In-N-Out Burger
2016.07 - 2020.02
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses
- Maintained clean and orderly appearance throughout kitchen and dining area
- Made meals in accordance with company standards and requirements
- Adhered to regulatory standards regarding safe and sanitary food prep
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods
- Executed proper techniques when preparing menu item ingredients
- Set up work stations prior to opening to minimize prep time
- Handled advanced thawing and food pre-preparation for upcoming meals
- Requested supplies and equipment orders, explaining needs to managers
- Received and stored food and supplies
- Photocopied insurance cards, documented details and verified patient information
- Monitored temperatures of prepared food and cold-storage areas
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions
- Checked completed orders for correct quantity and quality
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions
- Distributed food to service staff for prompt delivery to customers
- Checked quality of food products to meet high standards.
Education
Medical Assistant Certificate in Healthcare -
UEI College
Bakersfield, CA01.2020
Independence High School
Bakersfield, CA01.2015
Skills
- HIPAA Compliance
- Multitasking and Prioritization
- Appointment Scheduling
- Time Management
- Clear Communication
- Critical Thinking
- Cleaning and Organizing
- Cleaning and Sanitizing
- Decision Making
- Professional Bedside Manner
Certification
CPR CERTIFIED
FOOD HANDLERS CARD
Timeline
Warehouse Worker
Revol Greens
2023.10 - 2024.03
Medical Assistant
Omni Family Health
2021.05 - 2023.03
Level 6-Cook
In-N-Out Burger
2016.07 - 2020.02
Medical Assistant Certificate in Healthcare -
UEI College
Independence High School
CPR CERTIFIED
FOOD HANDLERS CARD
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