Vanessa Spence
Visual Merchandising Specialist/ e-Designer
Elizabeth City,NC
Summary
Talented Employee with management and supervisory experience. Equipped with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
Visual Merchandising Specialist
Grand Furniture/Ashley HomeStore
, VA
02.2022 - Current
- Assists the Visual Merchandise Manager in executing visually appealing, well-balanced store product displays
- Assists in minimizing loss of company assets
- Work directly with the floor support associates to enable each location to have the required furniture on the floor, or removed as needed
- This includes moving display furniture when needed
- Assists in cataloging damaged goods
- Completes damaged goods process
- Assists in organizing the store stores and maintaining a clean appearance
- Assists in the inventory process
- Participates actively in meetings with supervisor and manager
- Develops high levels of knowledge on promotions and store functions
- Maintains consistency and integrity of showroom design standards
- Contributes to development of prototype designs and elements
- Participates in new store showroom set-ups per GrandBrands standards
- Demonstrate Excellent verbal and written communication skills with the ability to communicate clearly and effectively in all situations
- Demonstrate Excellent guest service skills
- Demonstrate Computer literacy
- Demonstrate Excellent communication skills
- Be Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service
- Demonstrate Effective and professional communication
- Demonstrate Excellent time management skills
- Demonstrate Strong skills working with the Internet & Microsoft Suite – Outlook, Excel & Word
- Effectively work on multiple projects simultaneously
- Maintain confidentiality
- Ability to travel on a regular basis
- Demonstrate a flair for style and problem solving techniques
- Be able to flourish in both an individual and team environment
- Be able to perform light to moderate physical work when assisting with store set-ups
- Partnered with sales representatives and managers to coordinate delivery and merchandising schedule.
- Created visual marketing and styled window displays.
- Supervised team of up to 4 merchandising employees and monitored adherence to company standards.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
Correctional Housing Unit Manager II
NCDPS, Pasquotank Correctional Institution
Elizabeth City, NC
02.2021 - 08.2021
- Assisted in development and implementation of policies, procedures and regulations for unit operations
- Frequently demonstrated a proficient knowledge of Microsoft Office Suite through generating emails (outlook), creating employee schedules and timesheets (excel), and report writing (word)
- Answered phone calls from family members of offenders and provided assistance where possible, forwarded calls to appropriate sections where needed
- Tracked offenders through head counts, visitor logs and scheduled activities
- Addressed inquiries to resolve concerns
- Prepared, processed and maintained forms, reports, logs, records and activity journals
- Managed a total of 33 staff members on all shifts and rotations
- Regularly attended section head meetings
- Completed twice monthly inventory of equipment required by all certified custody staff and incident reports for damaged equipment
- Conducted inventory of cleaning and office supplies on a weekly basis according to unit needs
- Prepared and submitted monthly activity reports of unit operations
- Prepared and issued monthly schedules for employees assigned to my section and approved/ disapproved requests for leave
- Conducted regular inspections of dormitories and security areas in my assigned area
- Employed de-escalation techniques where needed
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
Correctional Sergeant III
NCDPS, Pasquotank Correctional Institution
Elizabeth City, NC
09.2018 - 02.2021
- Supervised activities of staff and offenders
- Completed investigations of offender infractions
- Conducted Incident Reports generated by incidents of security breaches, injuries to staff or offenders, broken equipment, and/or discovery of contraband
- Managed 10 employees and supervised 136 offenders
- Recorded employee attendance records and completed time sheets for employees under my supervision using Microsoft Excel
- Coordinated shakedowns to locate and remove unauthorized items
- Monitored training needs of subordinate staff members to close knowledge and performance gaps
- Immediately reported and/ or responded to facility disturbances
- Patrolled premises regularly to maintain safety of employees and offenders
- Detained offenders when necessary to prevent security breaches or injuries to staff and/ or other offenders
- Enforced all facility standard operating procedures and state policies
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Resolved conflicts and negotiated agreements between employees to clarify misunderstandings
- Maintained appropriate control, security and well-being of offenders at all times
- Attended regular trainings and maintained appropriate certifications
- Maintained clear and open communications with all facility areas to support efficient and safe operations
- Informed offenders and visitors of rules, safety and security procedures and responsibilities
- Maintained correct physical head count of offenders at all times
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly offenders
- Maintained daily logs of shift activity
Correctional Officer III
NCDPS, Pasquotank Correctional Institution
Elizabeth City, NC
04.2015 - 09.2018
- De-escalation techniques, verbal commands and physical and mechanical restraints to address unruly offenders
- Conducted regular patrols of housing dormitories
- Completed witness statements following response to emergency situations and/ or offender infractions
- Supervised offenders during day-to-day activities
- Applied non-violent response tools and physical restraint during problematic situations
- Monitored offender behavior to prevent crime, escape attempts and other dangerous activities
- Attended regular trainings and maintained appropriate certifications
- Promoted rehabilitation of offenders and maintained safety of staff, offenders, and visitors
- Informed offenders and visitors of rules, safety and security procedures and responsibilities
- Inspected offender cells and conducted random searches of common areas
- Maintained clear and open communications with all facility areas to support efficient and safe operations
- Maintained daily logs of shift activity
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict
- Maintained correct physical head count at all times
- Detained offenders when necessary to prevent security breaches or injuries to staff and/ or other offenders
- Enforced all facility standard operating procedures and state policies
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
Linen Assistant
OBX Linen Solutions, Sun Realty
Harbinger, NC
06.2014 - 02.2015
- Used different types of machines, including computer-operated models to complete laundry loads
- Adhered to safety practices to decrease laundry-related accidents
- Maintained correct equipment settings such as spin speed, temperature and fill level to avoid machine issues and stoppage
- Cleaned and assisted with preventive maintenance of washers, dryers and other equipment
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Maintained a clean and orderly workspace
Sales Associate
Dollar General
Weeksville, NC
07.2010 - 01.2011
- Bagged, wrapped and packaged purchases according to customer needs
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Answered questions about current promotions and resolved issues according to store policies
- Regularly assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed
- Processed payments and maintained accurate drawers to meet financial targets
- Provided every customer with professional and polite support for sales and service needs
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment
- Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
Education
Certificate in Interior Design -
New York Institute of Art and Design
High school diploma -
Pasquotank County High School
Elizabeth City06.2010
Skills
- Multi-tasking
- Team building
- Communication
- MS Office Suite
- Organization
- Flexible scheduling
- Escalation
- Time management
- Office Equipment Usage
- Observation
- Rapport and relationship building
- Recordkeeping and reporting
- Management
- Customer service
- Research
- Attention to detail
- Interior design
- Space Planning
- Photoshop
- Rendering
- English - Fluent
- Stocking and Replenishing
- Design Changes
- Window Displays
- Visual Supervision
- Reading Comprehension
- Product Knowledge
- Visual Merchandising
- Critical Thinking
- Fixture Layout
- Showroom Design
- Special Assignments
- Cleanliness
- Product Placement
- Employee Coaching
- Operational Efficiency
- Customer Service
- Employee Performance Evaluations
- Staff Leadership and Direction
- Workflow Coordination
- Laptop and Mobile Device Use
- Idea Brainstorming
- Visual Storytelling
- Direct Supervision
- Hand and Power Tool Operation
- Team Meetings
- Store Displays
- Merchandising Plan Creation
- Design Strategies
- Product knowledge
- Analytical and Critical Thinking
- Decision-Making
- Good Telephone Etiquette
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It's fine to celebrate success but it is more important to heed the lessons of failure.
Bill Gates
Timeline
Visual Merchandising Specialist
Grand Furniture/Ashley HomeStore
02.2022 - Current
Correctional Housing Unit Manager II
NCDPS, Pasquotank Correctional Institution
02.2021 - 08.2021
Correctional Sergeant III
NCDPS, Pasquotank Correctional Institution
09.2018 - 02.2021
Correctional Officer III
NCDPS, Pasquotank Correctional Institution
04.2015 - 09.2018
Linen Assistant
OBX Linen Solutions, Sun Realty
06.2014 - 02.2015
Sales Associate
Dollar General
07.2010 - 01.2011
Certificate in Interior Design -
New York Institute of Art and Design
High school diploma -
Pasquotank County High School
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