Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vanessa Steenweg

Toms River

Summary

Seeking to obtain a customer service representative position that will enable me to promote and support services, resolve complaints to ensure customer retention and satisfaction; to utilize my extensive knowledge and experience in compassionate customer care, planning, organizing, and following up multi-faceted, complex activities as well as a position offering opportunities for professional growth and personal contribution.

Overview

29
29
years of professional experience

Work History

Owner/Operator

Boujee Boards & Bites LLC
09.2022 - Current
  • Home based business
  • Plan and curates quality fresh ingredients into an beautiful display for customers different occasions.
  • Managed day-to-day business operations.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Kept all building areas and equipment functional and well-organized to promote business performance.

Licensed Relationship Banker Supervisor

Investors Bank
08.2012 - 02.2018
  • Regularly canvased the area for potential business clients.
  • Obtained a life insurance license to allow me to recommend and open appropriate investment and retirement accounts.
  • Collaborated with branch team members to meet monthly targets, enhancing overall branch performance.
  • Exceeded personal sales goals consistently, contributing significantly towards the branch''s overall success.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing tailored financial solutions.
  • Conducted regular financial reviews for customers, ensuring optimal management of their portfolios.
  • Facilitated successful loan application processes by guiding clients through document preparation and submission procedures.
  • Greeted customers and delivered information about new account processes.
  • Presented new and additional products and services to existing customers.
  • Collected customer information and completed new account forms.
  • Interviewed customers to better recommend different retirement solutions or investment strategies.
  • Activated new accounts and issued customer identification numbers.
  • Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
  • Reconciled customer accounts and balanced daily transactions.
  • Supported the teller line, assistant manager and branch manager
  • Opened and closed the branch
  • Attended monthly sales meeting

Full Time Server

Ruby Tuesday’s
09.2006 - 01.2008
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Full Time Buyer

B&B Department Stores
09.2003 - 08.2006
  • Specialized in buying merchandise for six stores; planned, evaluated and created purchase orders; analyzed past and present sales reports; merchandised inventory weekly in six stores; traveled to and attended fashion expos; obtained new vendors for my departments; increased sales by one million dollars; analyzed and maintained budget of $3.2 million for two departments.
  • Built long-term supplier relationships with vendors to establish quality and competitive pricing.
  • Collaborated with internal departments to better understand needs and determine purchasing requirements.
  • Maintained complete documentation and records of all purchasing activities.
  • Maintained key item stock levels and wrote or expedited purchase orders.
  • Developed cost-effective purchasing strategies to maintain inventory levels and improve operational procedures.
  • Participated in trade shows and conferences to stay informed of the latest industry developments and maintain a strong professional network.
  • Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
  • Developed and improved account relationships.
  • Developed and maintained comprehensive inventory management system, ensuring optimal stock levels at all times.

Full Time Teller

PNC Bank
06.2001 - 02.2002
  • Specialized in conducting banking transactions; advised of and sold to customers, financial products which would save and earn them money, and balanced out cash draw.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Processed customer transactions promptly, minimizing wait times.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.

Full Time Cashier/File Clerk

Freehold Toyota, Service Department
07.1997 - 08.1999
  • Responsible for answering phones; scheduled appointments for automobile services; wrote up and closed out invoices; balanced cash, checks and credit cards; explained invoices to clients; heavy filing, and additional miscellaneous offices duties.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Full Time Server

Olive Garden
02.1998 - 06.1998
  • Responsible for opening and closing restaurant; set up side station; waited on customers, and balanced out personal bank.

Part Time Bank Teller

First Union
08.1997 - 02.1998
  • Specialized in conducting banking transactions; advised of and sold to customers, financial products which would save and earn them money, and balanced out cash draw and paperwork.

Full Time Bank Teller/Weekend Supervisor

Commerce Bank
07.1996 - 08.1997
  • Responsible for conducting banking transactions; opened and closed branch; responsible for vault on weekends; balanced out cash draw and paperwork; trained newly hired tellers; assisted other teller in balancing and conducting transactions, and conducted audits.

Education

Majored in Business Administration - Business Administration

Ocean County College
Toms River NJ

High School Diploma - undefined

Central Regional High School

Skills

  • Effective communication
  • Effective listening
  • Comprehensive documentation skills
  • Operations management
  • Strategic business planning
  • Customer relationship development
  • Cashflow management
  • Strong work ethic
  • Decision-making
  • Client-focused
  • Trustworthy and reliable
  • Service excellence

Timeline

Owner/Operator

Boujee Boards & Bites LLC
09.2022 - Current

Licensed Relationship Banker Supervisor

Investors Bank
08.2012 - 02.2018

Full Time Server

Ruby Tuesday’s
09.2006 - 01.2008

Full Time Buyer

B&B Department Stores
09.2003 - 08.2006

Full Time Teller

PNC Bank
06.2001 - 02.2002

Full Time Server

Olive Garden
02.1998 - 06.1998

Part Time Bank Teller

First Union
08.1997 - 02.1998

Full Time Cashier/File Clerk

Freehold Toyota, Service Department
07.1997 - 08.1999

Full Time Bank Teller/Weekend Supervisor

Commerce Bank
07.1996 - 08.1997

High School Diploma - undefined

Central Regional High School

Majored in Business Administration - Business Administration

Ocean County College

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