Microsoft Office Suite
Vanessa Sternick
Philadelphia,PA
Summary
Versatile professional with a proven track record of successfully facilitating strategic initiatives and effectively managing executive operations. Skilled in streamlining processes and improving organizational efficiency. Demonstrated leadership abilities through effective team collaboration and strong communication skills, fostering a cohesive and high-performing work environment.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
Chief of Staff
American Canning
08.2019 - 10.2024
- Led and managed People Operations team, approving and guiding all HR-related initiatives.
- Provided comprehensive support to the CEO, enabling them to focus on critical decision-making and leadership tasks.
- Attended meetings to make informed business decisions, provide administrative support and evaluate progress toward goals and objectives.
- Bridged gap between the leadership team and workforce, fostering culture of transparency and open communication.
- Supervised staff and participated in hiring, training and performance evaluations to establish and enforce policies and procedures for business functions.
- Managed cross-functional teams to ensure smooth collaboration and completion of high-priority projects.
- Guided creation of organizational structures to increase efficiency and better resource allocation.
- Led crisis-management efforts during unexpected challenges; mitigating potential negative impacts on people and business operations.
Account Manager
VingDirect
04.2014 - 05.2019
- Facilitated ongoing (daily/weekly/monthly) communications with 20+ clients & members, tailored to current projects.
- Provided strategic leadership to clients with a focus on hospitality, guest engagement, team motivation, executive recruitment, and brand positioning.
- Developed client leadership at all levels of management through consulting, training, coaching, and performance analysis.
- Created customer guest journeys by integrating customer service and sales expectations, and provide customized, interactive training to winery teams.
- Led branding workshops for winery teams that result in the creation of a brand position statement and provide education to help leverage their unique brand across all channels.
- Conducted business and financial assessments, using a winery's data to identify sales trends and create projections based on recommendations and industry benchmarking, presented to winery management team.
- Executed full-cycle recruitment for management level positions on behalf of clients.
- Streamlined winery secret shopping program by partnering with Prism Intelligence to implement mystery wine tasting software.
- Created internal financial reporting structure including annual budget, and streamlined bookkeeping processes.
- Additional responsibilities: new client onboarding, CRM maintenance, client event planning and execution, conducting educational seminars and webinars, speaking engagements, and representation at industry trade shows.
Front of House Manager
Maurepas Foods
09.2011 - 12.2012
- Coordinated new restaurant opening, including hiring and training team of 15 front house staff, sourcing equipment, menu development, and establishing community partnerships and vendor relationships.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Oversaw daily financial transactions, including cash handling, deposits, and reporting, maintaining bookeeping accuracy and accountability.
- Planned special events, including private parties and corporate functions, tailoring menus and décor to meet client needs while maximizing profits.
Restaurant Manager
Desperados
06.2010 - 08.2011
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Led team of 20 employees, supervising both front and back of house team members, providing support and general business oversight.
- Acted as liaison between restaurant and investment partners to provide updates, sales reports, and recommendations.
- Created exit plan for eventual closure of the business and coverage of closing costs.
Education
Bachelor of Arts - English and Film
Montclair State University
Montclair, NJ 01.2007 - 12.2008
Skills
- Teamwork and Collaboration
- Effective Communication
- Active Listening
- Adaptability and Flexibility
- Critical Thinking
- Decision-Making
- Conflict Resolution
- Planning and Prioritization
- Process Development
- Meeting facilitation
- Policy Management
- Human Resources
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Work-life balanceHealthcare benefitsWork from home optionPaid time off401k match4-day work weekCompany CultureSoftware
HRIS
Project Management Software
Salarycom
Workable
Timeline
Chief of Staff
American Canning
08.2019 - 10.2024
Account Manager
VingDirect
04.2014 - 05.2019
Front of House Manager
Maurepas Foods
09.2011 - 12.2012
Restaurant Manager
Desperados
06.2010 - 08.2011
Bachelor of Arts - English and Film
Montclair State University
01.2007 - 12.2008
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