Vanessa Stone
Concord,CA
Summary
Motivated administrative professional with 10 years of experience offering office support and leadership. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Energetic and reputable individual possessing a professional demeanor and initiative. Dedicated to exceptional customer service.
Overview
11
11
years of professional experience
Work History
Finance Manager
Animal Care and Emergency Services
San Francisco, CA
11.2022 - 04.2024
- Monitored cash flow to ensure sufficient liquidity.
- Maintained accounts payable and receivable records ensuring timely payments are made.
- Tracked expenses using financial software programs such as QuickBooks.
- Calculated and prepared checks for utilities, taxes and other payments.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Processed invoices for payment using accounting software applications.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Responded effectively to sensitive inquiries or complaints.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Financial Coordinator
Animal Internal Medicine And Specialty Services
San Francisco, CA
03.2020 - 11.2022
- Responsible for reading medical records and creating invoices.
- Communicate with the staff and doctors to get the information needed to finalize invoices.
- Create payment plans for clients in need of financial aid.
- Assist in reviewing monthly financial reports.
- Train new hires for client service and the finance department.
- Responsible for collecting payments and processing refunds.
- Responsible for researching incomplete invoices and finalizing invoices to send to the client.
- Communicate with clients and resolve any client complaints.
Relief Client Service Representative
VCA Hospitals
Bay Area Locations, CA
03.2018 - 03.2020
- Traveled to different VCA Hospitals in the Bay Area, learned different workflows and adapted as needed.
- Duties included: Scheduling appointments, checking patients in and out, rooming clients and getting a basic summary of presenting concerns, maintaining communication between the client and medical staff, answering phones and triaging medical calls, invoicing clients and collecting payment, assessing and confirming charges, troubleshooting and problem solving.
- Assisted in training new hires and recruiting prospective client service representatives.
- Resolved client complaints in a professional manner.
- Provided excellent client service at all times while interacting with clients.
Client Service Supervisor
VCA Bay Area Animal Hospital
Oakland, CA
01.2017 - 08.2018
- Responsible for interviewing, training, coaching, and disciplinary action when necessary.
- Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
- Assisted the Hospital Manager with day-to-day operations and assuring the workflow is efficient.
- Established strong relationships with customers by providing prompt responses to inquiries.
- Responsible for recognizing and assisting with the resolution of problems that require administrative intervention.
- Make decisions on behalf of the department utilizing good judgment.
- Supervised day-to-day activities of the client services team, including scheduling shifts and assigning tasks.
- Act as a liaison between front office and other department supervisors.
- Organized meetings, staff events and promotional events for clients.
- Implemented strategies for improving client service levels and resolving complaints in a timely manner.
Client Service Manager
Four Seasons Animal Hospital
Lafayette, CA
09.2013 - 01.2017
- Directly responsible for the overall functioning of the client service team.
- Monitored the appointment schedule to ensure each patient/client was scheduled appropriately.
- Directly responsible for accounts receivable. Compiled and sent out overdue client invoices monthly and set up payment plans.
- In charge of the hiring process of new client service representatives by conducting interviews, set up shadow shifts for applicants and supply feedback to the management team.
- Assisted with the development, implementation, and communication of new hospital protocols as they relate to the CSR team.
- Monitored office supplies and placed orders according to the budget allowance.
- Scheduled and led all CSR meetings and scheduled "lunch-and-learns" to continue educating CSRs in veterinary medicine.
Education
Bachelor of Science - Animal Science
California State University - Chico
Chico, CA05-2013
Associate of Science - Science And Math
Palomar College
San Marcos, CA06-2010
Skills
- Organization and Multitasking
- Administrative Support
- Training and coaching
- Client Service Management
- Excellent Communication
Accomplishments
- PeopleFirst Leadership Certification
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Finance Manager
Animal Care and Emergency Services
11.2022 - 04.2024
Financial Coordinator
Animal Internal Medicine And Specialty Services
03.2020 - 11.2022
Relief Client Service Representative
VCA Hospitals
03.2018 - 03.2020
Client Service Supervisor
VCA Bay Area Animal Hospital
01.2017 - 08.2018
Client Service Manager
Four Seasons Animal Hospital
09.2013 - 01.2017
Bachelor of Science - Animal Science
California State University - Chico
Associate of Science - Science And Math
Palomar College
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