Hugo Suarez

• Verify flight documents to ensure the correct items are loaded
• Interact with flight attendants to provide high-quality customer service.
• Execute efficient loading and unloading of aircraft within scheduled timelines.
• Adhere to safety protocols during all catering and ramp operations.
• Transport merchants to airport punctually, ensuring timely arrivals.

• Conducting patrols throughout the property.
• Monitoring and reviewing cameras.
• Conducting bag checks, dispatching phone calls, and handling medical emergencies.
• ACHIEVEMENT:

"Coin award" for exceptional dedication

• Arranging drivers to deliver freight, or pick up shipments and packages.
• Communicating with customers about shipment details, schedule, and special requirements.
• Designing and adjusting drivers' routes and itineraries.
• Keep records and use a computer program to track drivers' locations.
• Serving as a point of contact between drivers and customers.

• Managing room reservations.
• Cash handling.
• Handling guest complaints.
• Processing online arrivals and departures.
• Overseeing the daily operation of the front desk.
• Managing staff member.
• ACHIEVEMENT:

"2 consecutive years, Employee of the Year"