Summary
Overview
Work History
Education
Skills
Timeline
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Vanessa Sullivan

Ocala

Summary

Dedicated, passionate customer service representative with 9 years experience in customer facing roles and fast paced environments that are always evolving. Tech-savvy professional knowledge in a variety of different roles and a drive and eagerness to take on more.

Overview

9
9
years of professional experience

Work History

Clinical Research Assistant

ObjectiveHealth
03.2023 - Current
  • Developed strong relationships with patients through compassionate care coordination during their participation in clinical studies.
  • Educated patients regarding all facets of clinical study participation.
  • Participated in site monitoring visits, addressing any concerns or discrepancies related to patient enrollment or data collection procedures.
  • Coordinated with multidisciplinary teams to facilitate smooth communication between researchers, clinicians, and support staff.
  • Managed study databases, ensuring accurate data entry, storage, and retrieval for analysis purposes.
  • Fostered a supportive environment for research participants through empathetic communication and careful attention to their needs during clinical trial enrollment and followup.
  • Demonstrated advanced knowledge of federal regulatory compliance guidelines.
  • Collaborated with clinical staff and other healthcare professionals to support clinical trial data accuracy.
  • Gathered, processed, and shipped lab specimens.
  • Followed clinical research protocols and conducted study visits in compliance with ICH/GCP and FDA regulations.
  • Managed patient recruitment, informed consent process and data entry to support trial objectives.

Deputy Tax Collector

Marion County Tax Collector
04.2022 - 03.2023
  • Frequently interfaced with the public and maintained a professional, reputable demeanor at all times.
  • Communicated with tax payers and representatives to discuss and help get an understanding of a variety of different complex needs.
  • The needs mentioned above include but are not limited to - payment of property taxes, transfer of ownership of tangible property, issuance of identification cards and driver licenses, and navigating potential deferral of driving privileges.
  • Adhered to prescribed laws and regulations and consistently stayed up to date with new statutes and ever-changing laws.
  • Proficiently relayed documents and filled out very detail-orientated forms to coincide with transactions needed to complete with my goal with each customer.
  • Maintained a typing speed of 70 WPM to ensure production efficiency.
  • Educated taxpayers about available exemptions or deductions they may qualify for based on their individual circumstances, maximizing potential savings opportunities while maintaining compliance with tax laws.
  • Helped field personnel address income tax, employment tax and excise tax issues.

Customer Service Staff

Publix Super Markets Inc
08.2016 - 04.2022
  • Greeted customers upon entrance in the store and handled all cash and credit transactions.
  • Worked to achieve high customer satisfaction rates by providing quality customer service in a variety of different settings ranging from in face interaction to telephone calls.
  • Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
  • Acted as a dedicated team leader to ensure that production ran smoothly and tasks were handled efficiently.
  • Balanced daily cash drawers and vaults totaling an average of $50,000.
  • Complied weekly monetary reports and records for store managers.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Performed store opening and closing duties, such as counting cash drawers and ensuring all equipment is properly functioning and ready for use, or shut down for the day.
  • Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
  • Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
  • Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.

Education

Associate of Arts -

College of Central Florida
Ocala, FL
08-2018

Skills

  • Customer service
  • Computer proficiency
  • Complaint handling
  • Conflict resolution
  • Payment processing
  • Professional telephone demeanor
  • Scheduling
  • Call management
  • Paperwork processing
  • Appointment scheduling
  • Order processing
  • Clinical trial management

Timeline

Clinical Research Assistant

ObjectiveHealth
03.2023 - Current

Deputy Tax Collector

Marion County Tax Collector
04.2022 - 03.2023

Customer Service Staff

Publix Super Markets Inc
08.2016 - 04.2022

Associate of Arts -

College of Central Florida

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Vanessa Sullivan