Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
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Vanessa Swallow

Lincoln,ME

Summary

Driven by a commitment to enhancing student and client success, my tenure at RSU 89 showcased my ability to leverage technology proficiency and exceptional communication skills. Achievements include establishing vital early warning systems and significantly boosting retention and engagement through innovative support strategies. Renowned for fostering teamwork and delivering results through comprehensive planning and coordination. I am organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Student Success Coordinator

RSU 89
12.2023 - Current
  • Established early warning systems to identify at-risk students, allowing for timely intervention and support measures.
  • Implemented confidential record-keeping systems designed to protect student privacy while still allowing for effective communication among support teams.
  • Provided one-on-one coaching sessions focused on goal-setting, time management, study skills, and stress management techniques.
  • Enhanced student retention by implementing personalized success plans and progress monitoring.
  • Coordinated with other departments to ensure seamless delivery of support services for students facing challenges or barriers to success.
  • Collaborated with faculty members to develop strategies for improving student engagement and academic performance.

Personal Support Specialist

Gt Independence
03.2017 - Current
  • Assisted clients with daily living tasks such as personal hygiene, meal preparation, and medication management to promote independence and selfcare.
  • Documented client progress on a regular basis, providing updates to involved parties in line with confidentiality requirements.
  • Successfully managed complex schedules involving multiple appointments, therapy sessions or medications; ensuring adherence without causing undue stress for the client.
  • Offered guidance to clients in exploring new hobbies or interests; enabling them to build confidence and develop a sense of purpose.
  • Enhanced client well-being by providing personalized care and support tailored to their individual needs.
  • Consistently demonstrated professionalism, empathy and respect in all interactions with clients, their families and colleagues; fostering a supportive and positive atmosphere for all involved.
  • Developed strong rapport with clients'' families through open communication channels and regular updates on progress made.
  • Established trusting relationships with clients, fostering an atmosphere of open communication and mutual respect.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted patients with self-administered medications.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.


Certified Alcohol Counselor

Aroostook Mental Health Center
05.2023 - 12.2023
  • Enhanced communication between interdisciplinary teams, streamlining the referral process and improving client outcomes.
  • Organized community events to promote addiction awareness, reducing stigma and increasing support for individuals in recovery.
  • Reduced relapse occurrences by providing comprehensive aftercare support and resources for clients.
  • Maintained strict adherence to ethical guidelines established by state licensing boards, upholding a high standard of professionalism in all aspects of practice.
  • Conducted thorough assessments of clients'' substance use history, mental health status, and risk factors to facilitate appropriate interventions.
  • Evaluated treatment effectiveness using outcome measures such as abstinence rates and quality of life improvements, identifying areas for program improvement.
  • Led group therapy sessions that promoted peer support, enhancing clients'' ability to cope with stressors related to addiction recovery.
  • Served as a liaison between clients and external service providers such as housing agencies or employment specialists, facilitating access to additional resources that supported long-term success.
  • Maintained accurate and timely case documentation in compliance with state regulations, ensuring continuity of care and proper billing practices.
  • Monitored client progress to make necessary adjustments for client success.
  • Coordinated care with other professionals to provide clients with comprehensive support.
  • Kept accurate and detailed records to track and document client progress.
  • Provided counseling and support to clients with drug and alcohol abuse issues.

Front Office Receptionist

Katahdin Valley Health Center
04.2015 - 11.2018
  • Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
  • Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
  • Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.

Education

Bachelor of Arts - Psychology

University of Maine At Presque Isle
Presque Isle, ME
05.2021

Skills

  • Student Engagement
  • Technology proficiency
  • Planning and coordination
  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Flexible and Adaptable
  • Dependable and Responsible
  • Excellent Communication
  • Organization and Time Management

Certification

Restorative Practice Tier 1-3

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Student Success Coordinator

RSU 89
12.2023 - Current

Certified Alcohol Counselor

Aroostook Mental Health Center
05.2023 - 12.2023

Personal Support Specialist

Gt Independence
03.2017 - Current

Front Office Receptionist

Katahdin Valley Health Center
04.2015 - 11.2018

Bachelor of Arts - Psychology

University of Maine At Presque Isle

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Vanessa Swallow