Vanessa Swihart
Summary
Professional Construction Laborer with excellent interpersonal skills. Works in a timely and efficient manner to see tough jobs through to completion.
motivated to learn new trades and skills. Interested in growing a career and fostering leadership capabilities. Reliable worker with strong willingness to learn.
Overview
26
26
years of professional experience
Work History
Owner
Swihart Landscape and Renovations
Mesa, AZ
05/1 - Current
- Supported technicians in equipment maintenance and repair.
- Coordinated and monitored vendor maintenance for large repairs.
- Consistently assumed additional responsibilities and worked extended hours to meet project deadlines.
- Installed, aligned, and balanced new equipment.
- Completed tear-down of existing structures and prepared for new construction.
- Provided outstanding customer service.
- Applied caulk, sealants and other agents to installed surfaces.
- Accurately estimated time and materials costs for projects.
- Used hand tools to change worn cutting tools.
- Filled chipped, cracked and broken bricks and tiles with adhesives and grouting materials to correct surface imperfections.
- Removed damaged tile, brick and mortar.
- Developed and implemented strategic business plans to drive growth and increase market presence.
- Established operational procedures to enhance service quality and customer satisfaction.
- Cultivated relationships with key clients, enhancing loyalty and long-term partnerships.
- Managed day-to-day business operations.
- Mentored staff in best practices, promoting professional development and skill enhancement within the team.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Assistant Manager
O'Reilly Auto Parts
Mesa, AZ
08.2019 - 02.2021
- Defined clear targets and objectives and communicated to other team members.
- Oversaw project management initiatives, ensuring timely completion of objectives while maintaining quality standards.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Implemented customer service strategies that increased satisfaction ratings and repeat business.
- Managed inventory control systems, ensuring accuracy and availability of supplies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Assistant Manager
Luxottica
Mesa, AZ
04.2018 - 11.2019
- Led team in achieving operational goals through effective scheduling and resource allocation.
- Developed training programs to enhance staff performance and promote career advancement.
- Streamlined communication processes between departments, improving collaboration and efficiency.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Managed inventory control systems, ensuring accuracy and availability of supplies.
- Implemented customer service strategies that increased satisfaction ratings and repeat business.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Manager
Arby's
Mesa, AZ
04/1 - 05.2014
- Immediately addressed issues with customers so that they could be successfully resolved.
- Supervised a weekly schedule of projects and anticipated the timelines for specific milestones and completion.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Maintained cleanliness and presentation of stock room and production floor.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
- Operated a cash register for cash, check and credit card transactions with 99% accuracy.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Stocked and replenished merchandise according to store merchandising layouts.
Manager
Buono's pizza
Mesa, AZ
02/ - 05.2010
- Immediately addressed issues with customers so that they could be successfully resolved.
- Organized store merchandise racks by size, style and color to promote visually appealing environment.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
- Entered data promptly and efficiently with a 99% accuracy rate.
- Participated in physical inventory counts every day.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Education
High School Diploma -
Red Mountain High School
Mesa, AZ2003
Skills
- Good communication skills
- Basic math and measuring aptitude
- Basic computer skills
- Strong team player
- Inventory control practices
- Works well independently
- Possesses a reliable vehicle
- Dependable and reliable
- Customer relationship building
- Good multitasker
- Strong initiative
Timeline
Assistant Manager
O'Reilly Auto Parts
08.2019 - 02.2021
Assistant Manager
Luxottica
04.2018 - 11.2019
Owner
Swihart Landscape and Renovations
05/1 - Current
Manager
Arby's
04/1 - 05.2014
Manager
Buono's pizza
02/ - 05.2010
High School Diploma -
Red Mountain High School