Summary
Overview
Work History
Education
Skills
Certification
Timeline
30
Vanessa Sylvester

Vanessa Sylvester

Hermitage,TN

Summary

Results-oriented CRM Coordinator with a proven ability to enhance customer relationships and drive business success. Proficient in database management, customer segmentation, and campaign analysis, leveraging data for strategic decision-making. Strong communicator and collaborative problem-solver dedicated to ensuring seamless operations and successful CRM initiatives that align with organizational goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Senior Project Manager & CRM Coordinator

VOLUM8
Nashville, TN
01.2020 - Current
  • Manage daily operations of CRM systems, ensuring optimal performance and user engagement across the organization.
  • Collaborate with business units to gather requirements and develop tailored CRM solutions that enhance data utilization and reporting.
  • Lead comprehensive training programs for staff on CRM best practices, fostering a culture of collaboration and continuous improvement.
  • Conduct regular reviews of data quality, implementing hygiene processes to ensure accuracy and completeness in CRM inputs.
  • Prepare and present weekly reports to upper management on project progress, budget adherence, and technical performance

Project & Operations Manager / Junior Developer

JUPITER WEBSITE DESIGN
Jupiter / Nashville, FL / TN
01.2016 - Current
  • Lead cross-functional teams in executing complex web development projects, ensuring alignment with client needs and project objectives.
  • Identify and mitigate risks that may impact project success, implementing proactive strategies to minimize disruptions.
  • Drive data analysis initiatives to inform project strategies, enhancing efficiency and client satisfaction.
  • Enforce coding standards and conduct quality assurance reviews to uphold the integrity of web development projects

Project Manager

QUINNCOM WEB DESIGN
Jupiter, FL
01.2015 - 01.2016
  • Developed comprehensive project timelines and established key milestones, ensuring clarity in deliverables and deadlines.
  • Fostered strong relationships with stakeholders, addressing needs and concerns throughout the project lifecycle.
  • Utilized project management tools to enhance collaboration and effectively manage multiple projects simultaneously.
  • Monitored customer feedback to identify areas for improvement in service quality.

Director of Public Relations and Digital Strategy

ADAM R. KOLKER
New York, NY
01.2012 - 01.2015
  • Designed and executed digital marketing strategies, effectively managing budgets to achieve optimal ROI across channels.
  • Analyzed performance metrics to provide actionable insights, driving improvements in marketing initiatives.
  • Assisted in website optimization efforts, leading to enhanced user experiences and increased conversion rates
  • Cultivated relationships with key members of the press and industry influencers.

Education

Bachelor of Arts in Public Communications / Minor in English -

FLORIDA ATLANTIC UNIVERSITY
01.2010

Skills

  • Agile Methodologies
  • Microsoft Dynamics 365
  • Training & Development
  • Reporting & Analytics
  • CRM System Expertise
  • Data Management & Governance
  • Database Architecture
  • Stakeholder Communication
  • Data Quality Assurance
  • Data Analytics & Interpretation
  • Technical Troubleshooting
  • Cross-Functional Collaboration
  • Adaptability to Emerging Technologies

Certification

  • Project Management Professional (PMP) - In Progress
  • Google Project Management: Professional Certificate
  • AWS Cloud Practitioner Certification

Timeline

Senior Project Manager & CRM Coordinator

VOLUM8
01.2020 - Current

Project & Operations Manager / Junior Developer

JUPITER WEBSITE DESIGN
01.2016 - Current

Project Manager

QUINNCOM WEB DESIGN
01.2015 - 01.2016

Director of Public Relations and Digital Strategy

ADAM R. KOLKER
01.2012 - 01.2015

Bachelor of Arts in Public Communications / Minor in English -

FLORIDA ATLANTIC UNIVERSITY

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Vanessa Sylvester