Summary
Overview
Work History
Education
Skills
Timeline
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Brandi Moorehead

Summary

Professional with extensive experience in customer service. Strong focus on team collaboration and achieving results. Adept at handling inquiries, resolving issues, and adapting to changing needs. Reliable with excellent communication and problem-solving skills.

Knowledgeable Insurance Customer Service Specialist with solid background in customer service roles and proven track record of resolving customer inquiries efficiently. Skilled in handling high-volume call environments and notching up positive customer feedback. Demonstrated strengths in active listening and problem-solving, consistently enhancing customer satisfaction. Experienced with customer interactions and service excellence. Utilizes active listening and problem-solving to address and resolve customer concerns effectively. Track record of maintaining customer satisfaction and fostering loyalty through clear communication and empathy.

Overview

14
14
years of professional experience

Work History

Insurance CSR & Client Relations Specialist

Insurance Express
10.2024 - Current
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Responded to customer requests for products, services, and company information.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers

SENIOR ACCOUNTING COORDINATOR

CUSHMAN and WAKEFIELD
06.2023 - 10.2024
  • Responsible for timely invoice submission and disseminating to respective clients.
  • Provide visibility of net AR, collections management and reporting service to line stakeholders.
  • Provide cross-training and support to assist with resolving discrepancies, customer AR account reconciliations and past due collections.
  • Prioritized duties and multi-tasked to meet deadlines.
  • Provided valuable insights to the executive team during strategic planning sessions, utilizing financial data analysis.
  • Conducted monthly reconciliations for bank accounts, credit cards, and other financial instruments, maintaining accuracy in financial records.

SECURITIES/CASH MANAGEMENT REPRESENTATIVE

WELLS FARGO
01.2022 - 06.2023
  • Assigned and perform all Accounts Payable and Receivable tasks accurately and timely.
  • Processed all types of Specialized Assets Support Services (SASS).
  • Processed all bills and task manually in various amounts as needed into the information system.
  • Displayed high level of integrity, confidentiality, detail and comprehension skills.
  • Coded and verified account numbers.
  • Displayed problem solving and analytical skills to resolve and balance accounts.
  • Opened and sorted daily mail to include live checks in large amounts.
  • Created, process, and distribute letters for checks to be returned to clients for insufficient funding.

DEPUTY SHERIFF

CITY OF ST. LOUIS
09.2015 - 01.2022
  • Reported illegal or suspicious activities.
  • Drove vehicles or patrol specific area to detect law violators, issue citations and make arrests.
  • Took control of accident scenes to maintain traffic flow, to assist accident victims, and to investigate causes.
  • Verified that proper legal charges were made against law offenders.
  • Recorded daily activities and submit logs and other related reports and paperwork to appropriate authorities.

CUSTOMER SERVICE MEMBER

WHITE CASTLE
01.2011 - 09.2015
  • Communicated with customers regarding orders, comments, and complaints.
  • Accepted payment from customers and provided proper change, as necessary and reconciled register with sales.
  • Requested and recorded customer orders, and compute bills using cash registers, multi-counting machines, or pencil and paper.
  • Prepared daily food items, cooked simple foods, such as various sandwich options, breakfast menu items, using proper safety precautions and sanitary measures.
  • Cleaned and organized eating, service, and kitchen areas.

Education

B.A. - BUSINESS ADMINISTRATION

LINDENWOOD UNIVERSITY

A.A. - BUSINESS ADMINISTRATION

FOREST PARK COMMUNITY COLLEGE
01.2016

Skills

  • Analytical
  • Organization
  • Multitasking
  • Outstanding Customer Care
  • Flexible
  • Training & Development
  • Accounts Receivable
  • Marketing
  • Sales
  • Team Leadership
  • Youth Counseling
  • Computer System
  • Call center experience
  • Customer focus
  • Complaint handling
  • CRM software

Timeline

Insurance CSR & Client Relations Specialist

Insurance Express
10.2024 - Current

SENIOR ACCOUNTING COORDINATOR

CUSHMAN and WAKEFIELD
06.2023 - 10.2024

SECURITIES/CASH MANAGEMENT REPRESENTATIVE

WELLS FARGO
01.2022 - 06.2023

DEPUTY SHERIFF

CITY OF ST. LOUIS
09.2015 - 01.2022

CUSTOMER SERVICE MEMBER

WHITE CASTLE
01.2011 - 09.2015

B.A. - BUSINESS ADMINISTRATION

LINDENWOOD UNIVERSITY

A.A. - BUSINESS ADMINISTRATION

FOREST PARK COMMUNITY COLLEGE

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