Vanessa Taylor
West Palm Beach,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing and market positioning. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Customer Service Manager
South East Spas
10.2022 - Current
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Created and reviewed invoices to confirm accuracy.
- Researched and corrected customer concerns to promote company loyalty.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Spearheaded initiatives aimed at reducing average call wait times, significantly improving overall client experience metrics.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
- Self-motivated, with a strong sense of personal responsibility.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Paid attention to detail while completing assignments.
- Proven ability to learn quickly and adapt to new situations.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked effectively in fast-paced environments.
Customer Service Representative
Publix
04.2022 - 09.2022
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Leasing Consultant
Grandview Garden Homes
07.2021 - 03.2022
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Contributed valuable input during team meetings, sharing ideas on how to improve processes and enhance the overall resident experience.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Collected rent and tracked resident payments and information in computer system.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Responded to requests and scheduled appointments for property showings.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
Call Center Representative
Liveops
12.2019 - 04.2021
- Worked flexible hours across night, weekend, and holiday shifts.
- Proven ability to learn quickly and adapt to new situations.
- Resolved problems, improved operations and provided exceptional service.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Care Representative
American Express
05.2018 - 11.2019
- Navigated multiple computer systems and applications to find information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Continuously sought self-improvement opportunities through ongoing education and professional development programs related to the field of customer care.
- Communicated with clients regarding account services, statements, and balances.
- Managed high call volume with exceptional professionalism and efficiency.
- Educated customers about billing, payment processing and support policies and procedures.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered prompt service to prioritize customer needs.
- Learned and adapted quickly to new technology and software applications.
Call Center Representative
Alorica
02.2018 - 05.2018
- Resolved problems, improved operations and provided exceptional service.
Concierge
Brookdale Assisted Living
04.2016 - 12.2017
- Maintained accurate and up-to-date records of guest information.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
- Responded to guest inquiries to maximize guest satisfaction.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Assisted guests with variety of services and local attraction information.
- Created welcoming and comfortable environment for guests.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Maintained high level of professionalism and discretion when dealing with guests.
- Efficiently managed lost-and-found items, reuniting guests with their possessions whenever possible.
- Greeted guests upon arrival by providing warm welcome.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Massage Therapy - Massage Therapy
The Chubb Institute
North Brunswick, NJ01.2006
Skills
- Escalation Handling
- Business Planning
- Needs Assessment
- Good Judgment
- Training and Development
- Customer Relationship Management
- Personnel training and development
- Scheduling and Coordinating
- Issue Resolution
- Excellent time management skills
- Technical Support
- Sales proficiency
- Microsoft Outlook, Word, and Excel
- Exceptional telephone etiquette
- Negotiation and Conflict Resolution
- Expertise in sales
- Professional and Courteous
- Process Improvement
- Inter-department collaboration
- Handling Escalations
Timeline
Customer Service Manager
South East Spas
10.2022 - Current
Customer Service Representative
Publix
04.2022 - 09.2022
Leasing Consultant
Grandview Garden Homes
07.2021 - 03.2022
Call Center Representative
Liveops
12.2019 - 04.2021
Customer Care Representative
American Express
05.2018 - 11.2019
Call Center Representative
Alorica
02.2018 - 05.2018
Concierge
Brookdale Assisted Living
04.2016 - 12.2017
Massage Therapy - Massage Therapy
The Chubb Institute
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