Vanessa Taylor
Analyst/Dispatcher
Canyon,TX
Work Preference
Overview
21
21
years of professional experience
Work History
NIGHT LOGISTICS DISPATCHER
Jax Transport, LLC
01.2023 - 01.2025
- Orchestrated a team of five and collaborated with external partners to consistently achieve on-time performance of 95% or higher weekly.
- Managed nightly logistics operations for a team of 80 - 150 grocery drivers.
- Maintained efficient and rapid communication across multiple platforms, including phones, e-mails, IM, and text messages.
- Proactively monitored and responded to realtime logistic challenges, including weather conditions, road closures, construction areas, and accident reports.
DISPATCHER
1-800-Plumber Air & Electric
Canyon, TX
01.2021 - 01.2022
- Managed customer interactions by answering phones, updating information, and processing payments.
- Coordinated closely with management across all departments to ensure project and customer needs were met.
- Oversaw permits and inspections from initiation to completion, ensuring compliance with city guidelines for various locations including Amarillo, Canyon, and Pampa.
- Collaborated with technicians on work orders, project creation, and scheduling adjustments to manage workload efficiently.
- Administered HomeGuard Memberships, including running reports, scheduling orders, and ensuring benefits were fulfilled.
- Generated and distributed daily management reports via e-mail.
- Assumed responsibility for office department management in the manager's absence and assisted in training new employees.
WORK MANAGEMENT PLANNING ANALYST
Atmos Energy
01.2004 - 01.2018
- Directed and managed multi-state workforce operations, overseeing daily workloads for 40-50 technicians and ensuring safe, efficient completion of emergency, appointment, and nonappointment orders in compliance with company standards.
- Monitored division orders for Louisiana (8 years) and Dallas, TX (4 years), maintaining service continuity and operational accuracy across diverse service areas.
- Served as a key contributor to the CSS Project (2012-2013), testing scripts, preparing data for Click, CRM, ISU, and ServiceNow systems, and supporting usability labs and process development.
- Completed 'Train the Trainer' certification and delivered training sessions for Dispatch divisions in Plano and Amarillo.
- Responded to internal and external customer inquiries with professionalism, resolving concerns promptly and ensuring service requests were processed accurately.
- Cleared duplicate or erroneous orders in the ClickSystem, streamlining workflows and reducing inefficiencies.
- Monitored emergency boards and assisted colleagues during outages, weather anomalies, and high-demand situations, providing reliable coverage and operational continuity.
- Delivered clear communication across phone interactions and coordinated with internal teams to address service requests, supporting organizational workflows and strengthening customer relationships.
- Certificate of Completion for CSS Train the Trainer Workshop
- CPR Training and First Aid
- Developing Leader Program
Summary
Polished Dispatcher with fantastic customer service and collaboration skills. Effective in high-stress environments. Known for thriving under pressure and maintaining professionalism. Knowledgeable Dispatcher, Transportation and Distribution professional with exemplary skills in customer service, scheduling and time management. Dedicated leader with team-oriented mentality. Proven history of adaptability and resourceful problem-solving. Sharp with strong background in natural gas dispatching, logistics and transportation management. Adept at delivering exceptional customer service with knack for making quick decisions. Strategic and committed to keeping safety as highest priority. Innovative technology professional with several years of diverse experience. Skilled analyzing data, enhancing systems, and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Education
No Degree - Civil Engineering
Amarillo College
Amarillo, TXSkills
Conflict resolution
Process improvement techniques
Time management proficiency
Vendor relationship management
Data analysis
Quality assurance standards
Route planning expertise
Call center environments
Customer relations
Strategic planning expertise
Industry-specific software
Trucking dispatching
Safety processes and procedures
Company procedures
Critical Decision-making
Dispatch of drivers
Route planning
Work order entry
Business presentations
Tracking tasks
Relationship building
Staff training and development
Telephone etiquette
Documentation and paperwork
Team collaboration
Oral and written communications
Record keeping
Requirement gathering and analysis
Analytical tool implementation
Attention to detail
Decision-making
Time management
Customer needs assessment
Strategic thinking
Workflow Analysis
Reporting and documentation
Data visualization
Strategic planning
CRM systems
HTML and CSS
Forecasting and planning
Project presentation
Problem-solving
SAP
Customer relations skills
Recordkeeping experience
Order processing
Strong work ethic
Computer skills
CRM software
- Schedule coordination
- Teamwork and collaboration
- Customer service
- Effective multitasking
- Data entry
- Supplier performance tracking
- Continuous improvement
- Written and verbal communication
- Process improvements
- Microsoft Excel
- Staff training
- Multi-task management
- Microsoft Word
- Power Point
- Outlook
- Ditat
- Click Schedule
- Service Now
- Service Titan
Certification
- Certificate of Completion for CSS Train the Trainer Workshop
- CPR Training and First Aid English
- Developing Leader Program
Accomplishments
- Promoted to Dispatcher within 9 months of hire as a result of handling and resolving a high-stress case effectively.
- Managed a database of over 150 clients effectively, which improved relationships and drove business success.
- Successfully scheduling over 900 employees ensuring optimal routes allowing a higher success in order completion.
- Collaborated with team of 5 in the development of CSS Project.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
If you really want to do something, you'll find a way.If you don't, you'll find an excuse.
Jim Rohn
Languages
English
Full Professional
Timeline
NIGHT LOGISTICS DISPATCHER
Jax Transport, LLC
01.2023 - 01.2025
DISPATCHER
1-800-Plumber Air & Electric
01.2021 - 01.2022
WORK MANAGEMENT PLANNING ANALYST
Atmos Energy
01.2004 - 01.2018
No Degree - Civil Engineering
Amarillo College