Vanessa Taylor

As an ISO 27001 Lead Implementer:

• Achieved: "Highest GEICO Corporate Quality Award 2016" for Project Management of the ISO 27001 Certification Project by successfully introducing ISO 27001 into 13 GEICO Regional Locations for Claims, Sales & Service Applications. Management included supervision of Stakeholders, IT Technical and Non-Technical Teams, Business Partners and Vendors
• Achieved: "GEICO Insurance Company ISO27001 Certified December 2015" resulted in GEICO becoming the first Insurance Company to achieve the highest ISO27001 status in the insurance industry. The certification was successfully obtained on-schedule and under budget
• Assisted with internal and external audits to confirm compliance with applicable laws and regulations
• Managed practical action plans to respond to audit discoveries and compliance violations
• Implemented improvement initiatives and developed compliance testing program to monitor and identify gaps in new and existing practices
• Identified, investigated and documented compliance violations and recommended corrective measures
• Evaluated and negotiated contracts to procure favorable financial terms
• Created financial dashboards to provide insights into key performance indicators
• Developed and maintained compliance database, tracking all compliance activities and documents
• Analyzed business processes to identify cost savings and operational efficiencies
• Utilized financial software to prepare consolidated financial statements
• Investigated and documented all violations of compliance regulations to determine necessary improvements
• Developed and maintained system for tracking and reporting compliance violations
• Established and checked coding procedures, monitored reports and updated internal files
• Complied with established internal controls and policies
• Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities
• Collaborated with internal and external stakeholders, auditors and legal counsel to confirm compliance with applicable laws and regulations
• Improved overall financial reporting by streamlining control processes and reporting structures
• Monitored and assessed compliance risks associated with operational processes and procedures
• Reviewed, revised and updated compliance policies and procedures to confirm continual compliance with applicable laws
• Prepared and submitted regulatory filings in timely manner
• Developed and Published ISO 27001 Standards Review Board (SRB) Dashboard on SharePoint using VISIO online and Excel charts
• Managed and Supervised ISO 27001 Projects: GAP Assessment, ISMS Scope and Preparation; ISMS Policy Document; ISMS Risk Assessment Process; ISMS Risk Treatment Process; ISMS Asset Inventory; ISMS Risk Assessment; ISMS Risk Treatment Planning; ISMS Statement of Applicability; ISMS Risk Treatment and Controls Implementation; ISMS Performance Evaluation; ISMS Internal Audit; ISMS Management Review; Security Policies Review, ISMS External Audit; Close Audit and Begin Continuous Improvement and ESF Rollout
• Managed and Supervised Enterprise Security Projects: Nexpose Modernization, Dell SecureWorks Deployment for Security Awareness Training Tool and Dell SecureWorks Deployment for QSA/ASV.

As an Enterprise Project Manager:

• Achieved, "GEICO ISMS Readiness Assessment July 2014" which led to mandatory educational and exploratory workshops to socialize and educate stakeholders on ISO 27001 with over 2000 GEICO Associates in attendance. The project visibility put the ISO27001 project certification on the Corporate map
• Achieved, "GEICO ISMS Gap Analysis June 2014" led to identifying the overall state and maturity of GEICO's security processes and procedures; documenting gaps between GEICO's processes and procedures, and the requirements of the ISO 27001 standard; delivered the ISMS scope for GEICO business and strategic objectives and implemented an action plan describing the level of effort needed by Senior Management to successfully implement an ISO 27001 ISMS
• Achieved, GEICO's first "2011 Enterprise Security Summit( ESS)" resulted in over 300 Security Associates in attendance including GEICO's Executive Management Team
• Demonstrated the ability to effectively communicate with senior and executive levels of management, technical and non-technical staff, orally and in writing
• Evaluated emerging technologies and identified their potential impact within the existing environment
• Accurately gathered and shared complex information, conveyed status, identified and documented complex technical issues
• Worked effectively, patiently and professionally with a variety of individuals of all levels
• Managed projects from procurement to commission
• Partnered with project team members to identify and quickly address problems
• Generated reports for IT project progress and performance
• Coordinated material procurement and required services for projects within budget requirements
• Conducted quality assurance to verify accuracy of data used in IT projects
• Planned, designed, and scheduled phases for large projects
• Met project deadlines without sacrificing build quality or workplace safety
• Implemented best practices to drive quality IT project delivery
• Developed and introduced IT strategies to improve operational efficiency
• Devised test plans to validate accuracy of IT projects
• Prepared and submitted project invoices for review and approval
• Led cross-functional teams to successfully complete IT projects
• Identified and implemented cost-saving measures in IT projects
• Achieved project deadlines by coordinating with contractors to manage performance
• Monitored project performance to identify areas of improvement and make adjustments
• Drafted project reports to identify successful outcomes, insights and future recommendations
• Coordinated with cross-functional teams to resolve project issues and mitigate risks
• Negotiated and managed project budgets to meet goals
• Coordinated with external vendors to deliver IT project components
• Trained personnel on use of IT tools and applications
• Created and implemented contingency plans to address potential risks
• Multi-tasked and Managed simultaneously IT projects to meet deadlines and customer requirements
• Developed and implemented strategic project plans to meet business objectives
• Monitored and tracked project progress to support timely completion
• Identified plans and resources required to meet project goals and objectives
• Established and enforced project timelines and deadlines
• Negotiated and managed third-party contracts related to project deliverables
• Assessed and analyzed customer requirements to develop effective IT project plans
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines
• Resolved staff conflicts and identified potential areas of improvement

Managed and Supervised Continuous Auditing and Monitoring ACL Security Audits:

• Documented Audit findings collected through interviews, examination of documents, observations of activities, Non-conformance evidence along with observations reflecting the effectiveness of the ISMS
• Reviewed Analysis of findings; which led to Consolidation of findings
• Presented interim agreement and clarification of findings with key stakeholders
• Created Audit Reports, prepared recommendations, documented mediation process and issued to audit sponsor
• Established Plan for Security Audits of Key Infrastructure Components

Managed and Supervised Critical Security Tool Projects:

• SANS TOP 20 Controls List, Firemon, Sentinel (SIEM), (Guardium) Database Activity Monitoring, Identity Management, Enterprise Vault, Single Sign-On, Office 365, Exchange 2010, Enterprise Security Summit Conference, Internal Audit Mitigations, Firewall, Oracle Security Logs, & MSI Security Architecture.

As a PMO Project Manager/ Coordinator:

• Achieved: "June 2006 SharePoint Recognition for Best Website Design”
• Achieved: “MS Project 2003 Rollout and Corporate Deployment" as GEICO’s newest platform for team and enterprise project management. Supervised a team of 12 and over 30 teams
• Managed team activities and provided production support for PVCS Version Manager & Tracker, PQMPLUS, and LMTS Online Tracking registration of licenses.
• Facilitated workshops to collect project requirements and user feedback
• Developed and implemented project plans and budgets to ensure successful execution
• Monitored project performance to identify areas of improvement and make adjustments
• Coordinated material procurement and required services for projects within budget requirements
• Coordinated with cross-functional teams to resolve project issues and mitigate risks
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines
• Plan and manage the delivery of business systems solutions and associated application technical support services in support of business objectives and ongoing operations
• Work closely with the functional business groups to ensure the efficiency and effectiveness of systems solutions deployed in support of business goals and objectives
• Work closely with the business functional areas, and external customers and vendors in defining systems/project priorities, scope, approach, resource requirements, timing deliverables and funding
• Consolidated and analyzed project information coming in from the many project teams, created, maintained and administered the documentation repository for IT projects
• Oversees and archives project plans to track status of deliverables, prepare and distribute reports, metrics, decisions and action items
• The project portfolio consists of a variety of IT-specific projects which range from small, moderate efforts to large, complex projects
• Subject matter expert (SME) on the portfolio management software; and facilitates the collection and analysis of post project performance including performance against budget, scope, project objectives and customer satisfaction
• Provided detailed project status updates to stakeholders and executive management

Managed and Supervised PMO Projects:

• Data Sanitization, Work Force Management: Cybernetics Replacement, Microsoft Project 2007 Rollout & SharePoint 3.0

Quality Assurance Engineer (Jan. 2003-Dec. 2005)

• Achieved: Established and Implemented SEPG Departmental Change Control Process and Internal CCB Board across ISD/SOD organizations

Project Manager (Jan 2001 - Jan. 2003)

• Achieved: “MS Project 2003 Rollout and Corporate Deployment" as GEICO’s newest platform for team and enterprise project management. Supervised a team of 12 and over 30 teams.

Senior Technology Trainer (Jan. 1999 - Dec. 2000)

• Achieved “Microsoft Professional 2000 Corporate Rollout”. Managed, Supervised, Created and Delivered Strategic in-house custom training classes for all of GEICO ISD/SOD Technology teams, End Users & IT Technicians.
• Achieved : “Technical Awareness Technology Coordinator 2000”. Organized, managed and supervised the delivery of over 50 vendors, for the annual Information Technology Fair resulting in free in-house vendor product training to over 1000+ IT associates.

Senior Programmer Analyst II (Sep. 1998 - Jan 1999)

• Achieved: “GEICO Oasis Service Rollout “which led to automation product installations for application software to LAN workstations, NT Servers; automated backup/restore process for client, server, and database to integration and staging environments.
• Managed and Supervised Projects: Y2k Compliance Fixed Assets, FAS Code Conversion, Y2K Offsite Cash Management & Y2KDRP FIS.

• Managed and Supervised Express Trak Billing implementations
• Achieved: “July 1998 Quality Assurance Award for Outstanding Performance with the Express Trak Project”.

• Managed and Supervised installations of the following Home Equity products: AMS ACAPS, AUTOCHEK, DOCUGEN, BUREAU LINK and Florida Software
• Designed online COBOL programs under the Hogan Umbrella System and generate SAS reports
• Project Lead for DISC IRS TAX
• Design interface process to the Hogan System; support printing of 1099, 1098, 5498 tax forms and processed B-notices.

As a staff manager:

• Achieved: Managed and Supervised all Comp-U-Staff consultants at Client sites for DOS/VSE to AMDAHL MVS/XA Conversions Projects: Hechinger’s, Washington Metropolitan Area Transit Authority (WMAT), Recognition Equipment Inc. (REI), DynCorp Corporation, ATT Communications Oakton VA, Credit Card Services Corporation.
• Managed and Supervised a staff of 12 consultants for performance deliverables, weekly team status, tracked overtime hours, documented client feedback and conducted performance appraisals and reviews.

• Manage DASD for all FNMA application groups which led to capacity planning, building DASD pools, determining data requirements for performance, prioritizing, space availability, defining ACF2 security, setting up service agreements, managing storage configurations to balance performance, establish device utilization; automate backups and archival process; restructure data base backups; develop vaulting procedures, and naming standards.