Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
OfficeManager

Vanessa Tejeda

Rolling Meadows,IL

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Office Manager

Sonrisas Family Dental
Chicago , IL
02.2021 - Current
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated special projects and managed patient and staff schedules.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Communicated and pushed corporate objectives to meet production and patient flow goals
  • Support for Front and Back office
  • Trained new employees as well seasoned employees on additional trainings.

Lead Front Desk Coordinator

Dental Dreams LLC
Chicago , IL
01.2019 - 02.2021
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Collected fees and payments.
  • Scheduled appointments to maintain work day efficient.
  • Verified Insurances (PPO, Medicaid)
  • Completed Bank deposits.
  • Walked out patients at end of day.
  • Maintained Lobby area clean and organized
  • Assisted Dr and staff needs and concerns

Customer Service Manager

Home Depot
Chicago , IL
03.2018 - 12.2018
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Collect online customer orders and prepared for pick up.
  • Completed returns for unsatisfied customers.

Front Desk Receptionist

Gentle Dental Center - Dentist
Chicago , IL
05.2017 - 03.2018
  • Kept accounts in balance and ran daily reports to verify totals.
  • Kept patient charged filed and organized.
  • Break down rooms at end of treatment.
  • Schedule follow ups for patients.
  • Scheduled lab case pick ups and deliveries.
  • Took X-rays.
  • Kept up with mail and packages for the office.
  • Monitored office supplies by checking inventory and placing orders.

Education

High School Diploma -

Catalyst Maria High School
Chicago, IL
06.2017

Skills

  • Bilingual
  • Proficiency on Dentrix and Patterson Eaglesoft
  • Prophy and Sealant Certified ( Coronal Polishing)
  • Handling Customer Complaints
  • Staff Development and Training
  • Team Building and Leadership
  • Confidence and Drive
  • Goal Setting
  • Decision Making
  • Time Management and organization
  • Schedule Coordination

Certification

Coronal Polishing and Sealant placement

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Office Manager

Sonrisas Family Dental
02.2021 - Current

Lead Front Desk Coordinator

Dental Dreams LLC
01.2019 - 02.2021

Customer Service Manager

Home Depot
03.2018 - 12.2018

Front Desk Receptionist

Gentle Dental Center - Dentist
05.2017 - 03.2018

High School Diploma -

Catalyst Maria High School

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