Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Vanessa Thirus

Joliet,IL

Summary

Communicator, detail-oriented individual with extensive experience in administrative support and customer service. Demonstrated success in managing order processes and improving customer communication, contributing to enhanced operational performance and satisfaction.

Overview

13
13
years of professional experience

Work History

Administrative Customer Coordinator I

Ryder, Inc
Romeoville
10.2022 - 08.2025
  • First point of contact for customer problem resolution and troubleshooting
  • Schedules, plans and monitors orders through the system
  • Enters appointment/ delivery information into DSC system
  • Presents order status information to customers
  • Monitors and reports delivery exceptions
  • Frequently interfaces with customers assisting with the identification and analysis of process improvement issues during customer meetings
  • Interacts with customer and contractors - answering questions regarding shipment times, product cuts, loads not picked up by the carrier, and damage claims.
  • Coordinates processing of export orders, filling out export paperwork, generates export labels, maintaining export paperwork.
  • Processes returns in Warehouse Management System (WMS) and maintains paperwork.
  • Performs admin tasks for area or shift. Maintains filing systems and documents per Standard Operating Procedure (SOP).
  • Pallet management - orders CHEP and white wood pallets for the site, reconciliation of pallet count, research into large pallet system variances.
  • Using the location's WMS system, updates area or shift metrics as needed.

Customer Service Specialist

DSC Logistics
Romeoville
11.2014 - 10.2022
  • First point of contact for customer problem resolution and troubleshooting
  • Schedules, plans and monitors orders through the system
  • Enters appointment/ delivery information into DSC system
  • Presents order status information to customers
  • Monitors and reports delivery exceptions
  • Frequently interfaces with customers assisting with the identification and analysis of process improvement issues during customer meetings

Cross Dock Clerk/Distribution Clerk

NFI Industries
Elwood, USA
11.2012 - 10.2014
  • Responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner.
  • Answering/routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by the lead CSR or Customer Service Supervisor
  • Processes and inputs all customer orders
  • Communicates customer feedback to management including any signs of dissatisfaction

Education

Associate of Applied Science - Speech Language Pathology Assistant

College of DuPage
Glen Ellyn, IL
12-2026

Skills

  • Telephone & Front Desk Reception
  • Customer Service
  • Filing Database & Records Management
  • Executive & Administrative Support
  • Reports & Spreadsheets
  • Complaint Handling
  • Data Entry (65 WPM)
  • Word
  • Excel
  • PowerPoint
  • Access
  • Medisoft
  • SAP/Cintrix
  • Windows Vista/XP
  • Customer service
  • Communication skills
  • Data entry
  • Problem resolution
  • Order management
  • Scheduling appointments
  • Team collaboration
  • Stock control
  • Delivery scheduling

References

References available upon request.

Timeline

Administrative Customer Coordinator I

Ryder, Inc
10.2022 - 08.2025

Customer Service Specialist

DSC Logistics
11.2014 - 10.2022

Cross Dock Clerk/Distribution Clerk

NFI Industries
11.2012 - 10.2014

Associate of Applied Science - Speech Language Pathology Assistant

College of DuPage

Similar Profiles

CREATE PROFILE
Vanessa Thirus