Vanessa Thomson
Port Saint Lucie,FL
Summary
Experienced retail operations and project management professional with a strong background in enhancing team collaboration and customer relations. Demonstrated ability to improve operational processes and efficiency in fast-paced environments. Committed to delivering high-quality results and fostering positive workplace dynamics.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Personal Assistant
Jacqueline Silverberg
Stuart, FL
11.2021 - 04.2024
- Served as a primary point of contact for efficiently managing and synchronizing all daily engagements, including travel logistics, arranging services, supervising property maintenance, purchasing, facilitating diary management, handling documents, email correspondence, and organizing social events.
- Provided emotional support during the challenging transition from high-society living to managing aging and declining health.
- Assisted in memory support and coordinated 24/7 care and medical services as a trusted liaison for geographically distant family members, ensuring reliable care, compassion, and friendship during her final weeks.
Relocation
United Kingdom - United States
Port St Lucie, FL
02.2018 - 11.2021
- Managed house renovation project, furniture refurbishment, and provided assistance to immigration attorney while awaiting Green Card.
Retail Operations Manager
Musto Ltd
Laindon, Essex
11.2016 - 02.2018
- Planned, coordinated, and managed logistics for 22 store openings, closures, and refit projects, achieving 100% on-time completion.
- Developed strong working partnerships with over 150 employees company-wide, resulting in an exceptional boost of 100% in operational efficiency, standards, and service.
- Identified and implemented new processes for cost reduction initiatives in staffing, inventory management, and distribution, resulting in savings in excess of $250,000 per annum.
- Analyzed store performance metrics, identified areas for improvement, and implemented targeted training, resulting in a 20% increase in customer satisfaction and a 5% increase in ATV.
- Actively encouraged skill sharing by utilizing employee strengths via staff training and special projects increasing employee retention by 10%.
Retail Administration Manager
Musto Ltd
Laindon, Essex
08.2011 - 11.2016
Retail Administration Assistant
Musto Ltd
Laindon, Essex
01.2009 - 08.2011
Education
High School Diploma -
Chalvedon Comprehensive
Basildon, EssexHigher National Certificate - Business
Basildon College of Further Education
Basildon, EssexSkills
- Advanced interpersonal skills
- Project management
- Customer service
- Attention to detail
- Problem solving
- Administrative support
- Travel coordination
- Event organization
Certification
- Introduction to CSS (May 2023)
- Introduction to HTML5) (May 2023)
- Life Coach IAPCC (September 200)
Timeline
Personal Assistant
Jacqueline Silverberg
11.2021 - 04.2024
Relocation
United Kingdom - United States
02.2018 - 11.2021
Retail Operations Manager
Musto Ltd
11.2016 - 02.2018
Retail Administration Manager
Musto Ltd
08.2011 - 11.2016
Retail Administration Assistant
Musto Ltd
01.2009 - 08.2011
High School Diploma -
Chalvedon Comprehensive
Higher National Certificate - Business
Basildon College of Further Education
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