Vanessa Tiffany
Manhattan,NY
Summary
Accomplilshed Senior Executive Administrator with 20 years of experience. Expert in strategic planning and organization and providing comprehensive support to company leaders. Driven toward meeting long-term goals through daily organization. Dedicated to excellent customer service, client satisfaction and team communication.
Overview
20
20
years of professional experience
Work History
Independent Consultant
Self Employed Services
Los Angeles, CA
04.2005 - 06.2019
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Researched latest market trends to provide current knowledge to clients.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Developed service plans in consultation with clients, and performed follow-ups assessing quantity and quality of services.
- Authored detailed work plans to meet business priorities and deadlines.
Hospitality Consultant
Independent Consultant
Boca Raton, Atlantic City, Sydney, AU, Florida, New Jersey, Australia NSW
07.1999 - 05.2010
- Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
- Increased customer service ratings significantly through personable service.
- Boosted hotel quality and service scores from by motivating and supporting guest services and housekeeping employees.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Executive Assistant to the President
Ladbroke Group, Edwardstone, Intl.
New York, New York
07.1992 - 03.1996
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Created expense reports, budgets and filing systems for management team.
- Trained junior office staff in correct procedures and reporting requirements.
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
Executive Assistant to the President- Copywriter
Carolyne Roehm, Inc.
New York, New York
05.1990 - 07.1992
- Wrote advertising copy for online content, adhering to employers' overarching brand identity and personality.
- Edited content produced by senior executives, modifying text to conform to company-wide branding standards and publication guidelines.
- Reviewed and edited final copy for accuracy and oversaw production.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Researched, proposed and implemented vendor agreements to decrease costs and improve services.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
Education
Master of Science - Hospitality Administration And Management
Cornell University
Ithaca, NY10.2019
Bachelor of Science - Liberal Arts And Sciences
Boston University
Boston, MA04.2012
Skills
- Team Leadership & Development
- Executive Presentations
- Travel Arrangement Coordination
- Meeting Agenda Preparation
- Correspondence and Memos
- Customer Service
- Administrative Support
- Executive Schedule Management
- Critical Thinking
- Microsoft Office
- Social Perception
- Team Leadership
- Staff Training
- Performance Assessments
Accomplishments
- Sourced and implemented IEP plans and Diagnostic/Speech/Occupational Services with Independent Providers for children with LD's which led to personal and educational success.
- Documented and resolved training and quality control issues with multiple Hospitality service staff, wrote training steps of service manuals which led to greater guest satisfaction.
- Collaborated and wrote independent study report with team of designers and chefs in the development of new Hospitality outlets.
- Supervised team of 1-20 staff members.
- Awarded a bonus in recognition of managing the addition of more than 10 staff members from another company office location.
- Created detailed expense reports in excess of $20K, including currency exchanges.
- Planned corporate meetings, lunches and special events for groups of 20 employees.
- Collaborated with team of 5 in the development of The Carolyne Roehm Catalog.
Timeline
Independent Consultant
Self Employed Services
04.2005 - 06.2019
Hospitality Consultant
Independent Consultant
07.1999 - 05.2010
Executive Assistant to the President
Ladbroke Group, Edwardstone, Intl.
07.1992 - 03.1996
Executive Assistant to the President- Copywriter
Carolyne Roehm, Inc.
05.1990 - 07.1992
Master of Science - Hospitality Administration And Management
Cornell University
Bachelor of Science - Liberal Arts And Sciences
Boston University
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