Vanessa Torres
Chino Hills,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet overall team and store goals.
Overview
7
7
years of professional experience
Work History
Retails Sales Associate
Total Wine & More
09.2022 - Current
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Developed relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently, minimizing wait times for customers at checkout.
Subrogation Claims Representative
Progressive Insurance
05.2022 - Current
- Communicate and negotiate directly with insurance carriers to reach settlements related to property damage auto claims
- Investigate claims to determine third party liability and identify subrogation potential for collision and comprehensive losses
- Analyze police reports, DMV results and personal assets to determine and pursue liable parties for financial recovery
Liability Claims Adjuster
Allstate Insurance Co
08.2016 - 04.2022
- Handle and prioritize a high volume of claims, inquiries, customer contacts and attorney correspondence
- Interview with claimants, witnesses, police, physicians, or other relevant parties to determine claim settlement, denial, or coverage review
- Refer questionable claims to investigator or claims adjuster for investigation or settlement
- Provide customers with guidance and direction related to vehicle repairs, rental concerns and reimbursement handling.
Education
English Literature, Art History
Citrus College
Glendora, CASkills
- Initiator
- Independent
- Detail oriented
- Active listening
- Organizational skills
- Time management
- Interpersonal skills
References
References available upon request
Timeline
Retails Sales Associate
Total Wine & More
09.2022 - Current
Subrogation Claims Representative
Progressive Insurance
05.2022 - Current
Liability Claims Adjuster
Allstate Insurance Co
08.2016 - 04.2022
English Literature, Art History
Citrus College
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