Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Vanessa Torres

Hollywood

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

22
22
years of professional experience

Work History

Cage Cashier

Hard Rock Hotel & Casino
03.2010
  • Responsible for all casino cage-related transactions, including cashing of chips, checks, jackpots, credit card advances, casino credit, and balancing banks.

Teacher's Assistant

Calvary Christian Academy
08.2021 - Current
  • Collaborated with colleagues to develop instructional plans that meet individual student needs
  • Monitored computer labs to ensure proper use of resources according to school guidelines
  • Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution, and student mentoring
  • Worked one-on-one with special needs students to help them navigate through school challenges.

Restaurant Server, Barista, Bartender

Courtyard Marriott
01.2017 - 03.2019
  • Customer service is my top priority, making sure the customers have an excellent experience
  • Prepare the room for dining with clothing tables and decorations, condiments, napkins, service plates, and utensils
  • Protect establishments and patrons by adhering to sanitation, safety, and alcohol beverage control policies
  • Help patrons select food and beverages
  • Stay updated on current menu deviations.

Restaurant Server

Garden Grill Restaurant
02.2011 - 01.2017
  • Responsible for taking food and beverage orders from food service patrons and delivering the filled orders to the patrons quickly and efficiently
  • Other duties include setting up, maintaining, cleaning, and removing dining room fixtures and utensils.

Sales Clerk

TAHA Shoes
01.2006 - 07.2008
  • Arranged and managed all activities in the store, including the pricing of merchandise and inventory of all the existing franchises, as well as the transfer of goods between stores.

Customer Service Representative

Verizon
01.2002 - 01.2006
  • In charge of handling a high volume of customer inquiries, complaints, and billing questions
  • Making sure the customer was satisfied with the outcome.

Education

Journalism & Communication -

UASD UNIVERSITY
01.2005

Journalism & Communication -

La Hora De Dios High School
01.2005

Skills

  • Fluent in English and Spanish
  • Problem Solving skills
  • Ability to Self-Manage and Self-Motivated
  • Microsoft Excel, Word, Access
  • Excellent Customer Service
  • Cash Handling
  • Financial Control Administration
  • Currency Counting
  • Multitasking Capabilities
  • Classroom Support
  • Complaint Resolution
  • Information Security

References

  • Juan Hernandez, Hard Rock Hotel & Casino, 786-287-5764
  • Carmen Hernandez, 786-663-7277
  • Belissa Ovando, Assistant Manager T-Mobile, 786-306-9021

Timeline

Teacher's Assistant

Calvary Christian Academy
08.2021 - Current

Restaurant Server, Barista, Bartender

Courtyard Marriott
01.2017 - 03.2019

Restaurant Server

Garden Grill Restaurant
02.2011 - 01.2017

Cage Cashier

Hard Rock Hotel & Casino
03.2010

Sales Clerk

TAHA Shoes
01.2006 - 07.2008

Customer Service Representative

Verizon
01.2002 - 01.2006

Journalism & Communication -

UASD UNIVERSITY

Journalism & Communication -

La Hora De Dios High School
Vanessa Torres