Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vanessa Torres

Lehigh Acres,FL

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of dedication and professionalism proving buying experience and upholding company standards and policies to satisfy customer needs.

Overview

19
19
years of professional experience

Work History

Customer Service Manager

Walmart
07.2005 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.

Education

Santa Lucius High School
West Palm Beach, FL

Skills

  • Customer Service
  • Problem-Solving
  • Customer-focused
  • Customer Relations
  • Training and mentoring
  • Excellent time management skills
  • Cash Handling
  • Exceptional interpersonal communication
  • Team Building and Leadership
  • Deadline-oriented

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Manager

Walmart
07.2005 - Current

Santa Lucius High School

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Vanessa Torres