Vanessa Torres

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Enhanced communication between clients and providers through consistent follow-ups and progress updates.
• Achieved positive client outcomes by developing and implementing comprehensive case management plans.
• Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
• Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.

• Maintain a caseload in accordance with agency policies and procedures and licensing standards
• Conduct initial intake of children to gather sponsorship/family information
• Maintain weekly communication/interviews of family members or friends to help establish relationships as required by ORR for safe reunification
• Assist with identifying delays and/or gaps in order to help facilitate a timely release
• Engage Clinicians in the casework process by providing ongoing monitoring of complex cases
• Conduct case reviews prior to release submission on a case-by-case basis
• Adhere to all timeframes & deadlines as per State, ORR and Internal Policies and Procedures
• Coordinate all referrals/recommendations, service planning, and client documentation
• (Assessments, incident reports, progress notes, etc.)
• Engage and involve unaccompanied children and their sponsors in the casework process
• Provide weekly face-to-face sessions with Unaccompanied children by providing case updates or family/friend communication via phone
• Monitors child's services, ensures all required services are delivered, sets initial appointments, and communicates appointments with appropriate staff as well as sponsors and family in the home country
• Ensure proper completion of assessments and deadlines as required per Internal and ORR Policy and Procedures
• Coordinate referrals, service planning, and client documentation of services provided (case notes, admission assessments, incident reports, progress notes, etc.)
• Maintains a therapeutic, and trauma-informed view of each child in his/her caseload and helps staff develop this perspective
• Coordinates placement disruptions and does discharge/transfer paperwork
• Demonstrating client progress toward risk reduction, achievement of treatment goals and positive case outcomes
• In consultation with his/her supervisor, make decisions affecting the safety of the child

• Answered incoming calls, directing clients to individuals addressing specific needs.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled complaints and questions, and re-directed calls to other team members.
• Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
• Acted as first point of contact and set appointments for prospective clients.
• Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
• Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
• Oversaw office equipment maintenance to support continuous and uninterrupted operations.
• Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
• Collaborated with team members on various projects to achieve department goals and improve overall efficiency.

• Responsible to teach clients (3 year old -17 year old) PSR skills
• Evaluating the effectiveness of authorize services, and assure client are lined to aftercare SUD Counseling services
• Assists in accessing medical, social, educational, and other
• Provided Crisis Prevention and Management services
• Coordinate Services for inpatient admission for psychiatric service
• Heavy concentration of monitoring and follow up services regarding individual needs of program
• Provide transportation of clients in the resolution of crisis
• Responsible for Medication Monitoring
• Follows MCOT On Call Schedule
• Prevents and resolves crisis scenarios in the least restrictive measures
• Provide psychosocial rehabilitation to clients and follow up
• Monday - Friday 8am -5pm or as needed
• Works under moderate supervision with latitude for the use of initiative

• Empathy and compassion to help customers feel comfortable, confident and at ease though out purchases on their kitchen cabinet design
• Strong communication skills, with the ability to explain complex procedures and conditions in easily understandable terms
• Excellent organized skills and attention to detail in maintain accurate customer records
• Built rapport with customers and assessed needs to make product recommendations and upsell.
• Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
• Built strong client relationships through consistent communication and effective problemsolving.
• Provided first-rate service to all customers and potential customers.
• Exceeded sales targets by consistently meeting and surpassing monthly quotas.

• Master of Clinical Mental Health Counseling- License Professional Counselor (LPC)
• 21 Hours

Minors:

• The University of Texas Rio Grande Valley
• Fall 2019, Spring 2020
• Business Management
• 18 Hours

• The University of Texas Rio Grande Valley
• Spring 2021, Summer I 2021, Summer II 2021
• Criminal Justice
• 18 Hours

Award and Honors:

• The University of Texas Rio Grande Valley
• Spring 2021
• Minor Criminal Justice/ PSYC
• 3.67 GPA

• The University of Texas Rio Grande Valley
• May 2022
• Master of Clinical Mental Health Counseling- License Professional Counselor (LPC), department honors
• 4.0 GPA

• The University of Texas Rio Grande Valley
• July 2022
• Master of Clinical Mental Health Counseling- License Professional Counselor (LPC), department honors
• 3.8 GPA