Summary
Overview
Work History
Education
Skills
Timeline
Generic

VANESSA TORRES-DUQUE

Arlington,Texas

Summary

Experienced customer service representative with a strong focus on effective communication and problem-solving abilities. Utilizing active listening skills to thoroughly understand customer needs and desires, I provide personalized solutions that enhance their overall experience. Service-oriented approach consistently delivers top-notch customer service, fostering lasting loyalty.

Overview

19
19
years of professional experience

Work History

Senior Patient Advocate

STERICYCLE
11.2016 - Current
  • Handle Hospital Marketing Services Calls
  • Triage calls
  • Answer incoming calls on an automated dialer system,schedule appointments.
  • Verified patient insurance eligibility and entered patient information into system.

General Merchandise Associate

Target
11.2020 - 01.2023
  • Helped customers select merchandise by offering multiple product options fitting specific needs.
  • Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
  • Pushed and stocked product in multiple departments and consistently met time targets.
  • Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
  • Assisted in training new team members on store policies and procedures, fostering a supportive and inclusive work environment.

Medical Assistant/Telephone Triage

MEDICINE ASSOCIATES OF NORTH TEXAS
10.2014 - 05.2016
  • Triage calls
  • Managed and coordinated daily schedule on flow cast
  • Responsible for training new medical assistants for scheduling
  • Work back office when needed
  • Scanned appropriate paperwork into patients chart

Certified Head Medical Assistant

HOLISTIC WELLNESS
06.2011 - 01.2014
  • Assisting in minor office surgeries, Pelvic examinations
  • Following up with patients regarding lab results
  • Prepared patient rooms prior to their arrival, Process referrals
  • Performed routine tests such as urine dip stick, vision and hearing tests.

CSR/Collections

TRIAD FINANCIAL
01.2006 - 07.2008
  • Took incoming customer service calls regarding past due accounts
  • Processed credit and check payments over the phone
  • Consolidated customers regarding past due accounts
  • Made outgoing calls on delinquent accounts 1-30 days past due on automated dialer system.

Education

CERTIFIED MEDICAL ASSISTANT -

Concorde Career Institute
Arlington, TX
2011

Skills

  • Exceptional Customer Service
  • Prompt and Accurate
  • Self Starter/Reliable
  • Professional/Informative
  • EMR systems Flowcast, Epic, Athena and Nextgen

Timeline

General Merchandise Associate

Target
11.2020 - 01.2023

Senior Patient Advocate

STERICYCLE
11.2016 - Current

Medical Assistant/Telephone Triage

MEDICINE ASSOCIATES OF NORTH TEXAS
10.2014 - 05.2016

Certified Head Medical Assistant

HOLISTIC WELLNESS
06.2011 - 01.2014

CSR/Collections

TRIAD FINANCIAL
01.2006 - 07.2008

CERTIFIED MEDICAL ASSISTANT -

Concorde Career Institute
VANESSA TORRES-DUQUE