Vanessa Torres-Miranda
Porterville,CA
Overview
9
9
years of professional experience
Work History
Nationally Certified Medical Assistant
Family Health Care Network
01.2022 - Current
- Reduced wait times for patients by efficiently managing appointment schedules and utilizing effective communication skills.
- Contributed to quality improvement initiatives within the practice by identifying areas of potential growth or inefficiency that could be addressed proactively.
- Prepared examination rooms prior to appointments with appropriate supplies, ensuring smooth transitions between patient visits.
- Streamlined administrative tasks for increased office productivity, including patient scheduling and recordkeeping.
- Conducted diagnostic tests, such as EKGs and lab work, contributing to accurate diagnoses and treatment plans.
- Facilitated successful implementation of electronic health records system, streamlining information access and improving communication between healthcare providers.
- Supported patient adherence to treatment plans by conducting follow-up calls after appointments, increasing overall compliance rates.
- Maintained a clean and organized work environment to uphold infection control standards and promote patient comfort.
- Assisted in the training of new medical assistants, providing guidance and sharing expertise to ensure their smooth integration into the practice.
- Participated in continuing education opportunities to remain knowledgeable about current industry best practices and relevant advancements in medical care delivery techniques.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Lead Medical Assistant
Aria Community Health Center
08.2020 - 01.2022
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
- Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
- Streamlined patient flow by coordinating with physicians, nurses, and other healthcare professionals to effectively manage schedules and resources.
- Conducted regular quality assurance evaluations across all aspects of clinic operations to identify areas for improvement and implement corrective actions accordingly.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
- Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
- Implemented effective inventory management strategies to ensure consistent availability of essential medical supplies for daily clinic operations.
Lead Medical Assistant
Sierra View Nephrology Inc.
01.2018 - 01.2022
Medical Assistant / Scribe / Biller / Receptionist
Sierra View Nephrology Inc.
01.2016 - 01.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Education
High School Diploma - General Education
Delano High School
Delano, CA06.2016
Medical Assistant - Medical / Clinical Support
San Joaquin Valley College
Visalia, CA12.2015
Skills
- Medical office administration
- Reliable team player
- Direct patient care
- Compassionate
- Adaptable
- Conflict resolution
- Companionship and emotional support
- Patient management
- Patient flow management
- Complex Problem-solving
- Inventory management
- Patient relations
- Fluent in languages
- Account management
- Medical office management
- EMR / EHR
- Staff management
- Decision-making
- Employee motivation
- Attention to detail
- Staff development
- Staff discipline
- Team building
- Operations management
- Relationship building
- Policy enforcement
- Inventory oversight
- Software experience
- Safety protocols
- Workflow management
- Employee development
- Staff education
- Department organization
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Time management
- Excellent communication
- Adaptability and flexibility
- Effective communication
- Professionalism
- Reliability
- Adaptability
- Self motivation
- Task prioritization
- Idea development and brainstorming
- Written communication
- Audit reporting
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Nationally Certified Medical Assistant
Family Health Care Network
01.2022 - Current
Lead Medical Assistant
Aria Community Health Center
08.2020 - 01.2022
Lead Medical Assistant
Sierra View Nephrology Inc.
01.2018 - 01.2022
Medical Assistant / Scribe / Biller / Receptionist
Sierra View Nephrology Inc.
01.2016 - 01.2018
High School Diploma - General Education
Delano High School
Medical Assistant - Medical / Clinical Support
San Joaquin Valley College
Similar Profiles
Gloria JoynerGloria Joyner
Dental Assistant at Family Health Care NetworkDental Assistant at Family Health Care Network
AMAN DHALIWALAMAN DHALIWAL
Optometrist at Family Health Care NetworkOptometrist at Family Health Care Network
Juana ZepedaJuana Zepeda
Navigation Representative at Family Health Care NetworkNavigation Representative at Family Health Care Network
Alicia Medel SalgadoAlicia Medel Salgado
Pharmacy Technician at Family Health Care NetworkPharmacy Technician at Family Health Care Network
Valerie MarquezValerie Marquez
Teacher's Assistant at Summit High SchoolTeacher's Assistant at Summit High School