Vanessa Toscano
Toms River,NJ
Summary
Customer-focused Technical Support and Operations professional with 10+ years of experience assisting users, resolving technical issues, and delivering exceptional service in fast-paced environments. Experienced in troubleshooting hardware and software issues, managing support tickets, supporting Microsoft 365 and Windows environments, and maintaining accurate documentation. Known for strong communication skills, problem-solving abilities, and a commitment to creating positive customer experiences while efficiently resolving technical concerns.
Overview
15
15
years of professional experience
Work History
Delivery Driver
DoorDash/UberEats
Toms River, NJ
01.2013 - Current
- Completed 50+ weekly deliveries while maintaining exceptional customer service and satisfaction.
- Optimized delivery routes using GPS and logistical planning to ensure timely and accurate deliveries.
- Built strong customer relationships through professional communication and reliable service.
- Coordinated urgent delivery requests while adhering to safety standards and operational best practices.
Manager/MSP
Two River Computer
Fair Haven, NJ
01.2020 - 12.2024
- Promoted to Office Manager for outstanding leadership, technical expertise, and customer service.
- Supported 450+ endpoints, providing remote and on-site technical assistance to clients.
- Diagnosed and resolved hardware, software, and network issues while maintaining high customer satisfaction.
- Trained and supervised staff, improving team performance and service efficiency.
- Managed IT projects, deployments, and client communications to ensure successful outcomes.
Computer Hardware Technician
MRA International
Long Branch, NJ
10.2012 - 12.2019
- Consistently exceeded performance expectations by completing 15–20 computer repairs daily, surpassing the standard goal of 10 while maintaining quality and accuracy.
- Diagnosed, repaired, and optimized HP, Lenovo, and custom computer systems to ensure reliability and peak performance.
- Delivered on-site technical support for residential and business clients, resolving hardware and software issues efficiently.
- Built and deployed custom computer systems, performed system imaging, hardware upgrades, and preventative maintenance.
- Configured operating systems, drivers, and software to ensure seamless functionality and user satisfaction.
- Earned a reputation for exceptional customer service by communicating technical solutions in a clear and approachable manner.
Deli Clerk
Dearborn Market
Holmdel, NJ
10.2011 - 10.2016
- Served 100+ customers per shift in a fast-paced deli environment while maintaining high levels of customer satisfaction.
- Prepared, stocked, and maintained deli products in compliance with food safety and quality standards.
- Operated deli equipment safely and efficiently to support daily production and service goals.
- Assisted with onboarding and training new employees while contributing to efficient team operations during peak hours.
Education
Some College (No Degree) - Network Information Technology
Brookdale Community College
Lincroft, NJGoogle Cybersecurity Professional Certificate - Cybersecurity
Coursera
Online02-2025
Skills
- IT Operations & Service Delivery
- Infrastructure Project Management
- Workflow Optimization
- Client Success Management
- Technical Support
- Customer Service
- Team Leadership
- Time Management
- Decision-Making
Timeline
Manager/MSP
Two River Computer
01.2020 - 12.2024
Delivery Driver
DoorDash/UberEats
01.2013 - Current
Computer Hardware Technician
MRA International
10.2012 - 12.2019
Deli Clerk
Dearborn Market
10.2011 - 10.2016
Some College (No Degree) - Network Information Technology
Brookdale Community College
Google Cybersecurity Professional Certificate - Cybersecurity
Coursera