Vanessa Tovar
La Joya,TX
Summary
Medical Assistant with extensive experience at Family Practice, excelling in patient care and clinical documentation. Proficient in phlebotomy and HIPAA compliance, I effectively managed medical records and enhanced patient satisfaction through exceptional customer service. Committed to maintaining a safe clinical environment while supporting accurate diagnoses and treatment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
Family Practice
09.2021 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Answered telephone calls to offer office information, answer questions, an d direct calls to staff.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Called and faxed pharmacies to submit prescriptions and refills.
Cashier
Walmart
01.2019 - 11.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Operated cash register to record transactions accurately and efficiently.
Education
Medical Assistant
La Joya High School
La Joya, TX06-2019
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Clinical documentation
- Phlebotomy
- Electronic medical records
- CPR
- Medical procedures
- Laboratory specimen collection
- Insurance verification
- OB/GYN procedures
- Medical billing and coding
Certification
- CMA - Certified Medical Assistant
Languages
English
Spanish
Timeline
Medical Assistant
Family Practice
09.2021 - Current
Cashier
Walmart
01.2019 - 11.2019
Medical Assistant
La Joya High School
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