Vanessa Trujillo
El Paso
Summary
Sales leader with a track record of managing multi-site and bilingual teams to enhance performance through data analysis and strategic execution. Demonstrated success in improving sales results and developing talent aligned with business objectives. Expertise in coaching teams to achieve measurable outcomes and drive organizational growth.
Overview
12
12
years of professional experience
Work History
Mentor Team Manager
EchoStar
El Paso
09.2023 - Current
- Led mentor support strategy across multiple lines of business (Video, Retention, Boost), ensuring effective coaching aligned with business objectives.
- Managed a bilingual (English/Spanish) mentor team, adjusting support based on operational needs.
- Monitored and analyzed individual and team performance metrics to ensure mentors drove agent performance and met established KPIs.
- Successfully worked with sales representatives across multiple sites and remote environments by adapting coaching methods to drive performance.”Ensured compliance with structured mentor agendas to maintain consistency and effectiveness in coaching delivery.
- Collaborated with cross-site leadership to recruit and grow the mentor team, successfully supporting expansion following internal promotions.
Team Manager
DISH
El Paso
11.2020 - 09.2023
- Coached team members through one-on-one meetings and performance reviews, enhancing sales techniques and contributing to overall performance improvement.
- Fostered team motivation by recognizing achievements, providing actionable feedback, and celebrating progress and results.
- Strengthened cross-team collaboration by maintaining open communication with peers and leadership, sharing strategies and best practices to support organizational objectives.”
Sales Associate
DISH
El Paso
11.2013 - 11.2020
- Surpassed sales targets by embracing coaching and refining sales strategies.
- Aided team leaders in fostering collaboration and motivation, enhancing team goal achievement.
- Supported multiple departments to align with organizational needs.
- Selected for the Sling pilot program and transitioned to the English queue when the role opened; also contributed to launching the first Retention team in El Paso.
Education
Some College (No Degree) - Psychology
The University of Texas At El Paso
El Paso, TXSkills
- Relationship building
- KPI management
- Employee development
- Team leadership
- Coaching and mentoring
- Adaptability
- Sales performance management
- Result-driven
- Self-motivated
Timeline
Mentor Team Manager
EchoStar
09.2023 - Current
Team Manager
DISH
11.2020 - 09.2023
Sales Associate
DISH
11.2013 - 11.2020
Some College (No Degree) - Psychology
The University of Texas At El Paso