Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
VANESSA URQUIDI

VANESSA URQUIDI

El Paso

Summary

Emergency management professional with 8+ years of experience as a 911 Public Safety Communicator, specializing in crisis response, multi-agency coordination, and incident command support. Skilled in emergency preparedness planning, rapid decision-making, and clear communication under pressure. Bilingual (English/Spanish) with a proven ability to lead, train staff, and ensure community safety.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Public Safety Communicator

El Paso Fire Department
03.2017 - Current
  • Directed real-time crisis response for medical, fire, and law enforcement incidents, ensuring rapid deployment of resources to protect public safety.
  • Served as a central hub for multi-agency incident command, coordinating with police, fire, EMS, and federal partners during large-scale emergencies.
  • Utilized CAD, ProQA, Vesta, and Rapid SOS systems to manage high volumes of emergency calls, prioritize resources, and ensure accurate information flow.
  • Delivered calm, compassionate, and clear instructions to callers in high-stress situations.
  • Supported after-action reviews and policy updates to strengthen emergency response protocols.
  • Mentored and trained new personnel on crisis communication policies and best practices.

Adherence Clerk

Xerox
07.2015 - 03.2017
  • Oversaw daily workflows and ensured compliance with production and service level agreements (SLAs), detecting any discrepancies and taking corrective measures.
  • Maintained detailed operational performance records, compliance metrics, and quality standards, ensuring adherence to consistent company policies and external regulations.
  • Collaborated with cross-functional teams to monitor and address any discrepancies between planned and actual service delivery, helping to optimize performance.
  • Provided detailed reporting on adherence metrics, trends, and areas for improvement to management.
  • Communicated effectively with both internal teams and clients to resolve issues related to scheduling, delivery, and quality adherence.

Server

TKO Sports Bar & Grill
09.2013 - 03.2015
  • Prioritized customers by ensuring quality service and consistently striving to enhance the customer experience.
  • Answered customer telephone calls promptly and appropriately.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Accurately recorded orders on a cash register and point-of-sale system.

Education

BBA - Human Resource Management, Minor in Marketing

University of Texas At El Paso
El Paso, TX
05.2025

Skills

  • Incident Command System (ICS/NIMS)
  • Crisis Management & Emergency Communication
  • Emergency Preparedness & Response Planning
  • Multi-agency Coordination (Police, Fire, EMS, Schools)
  • Data Analysis & Reporting (CAD, SPSS)
  • Fluent in Spanish and English
  • Typing speed: 60 words per minute
  • Proficient in Microsoft Office software (Excel, PowerPoint)
  • Proficient in Canva
  • Proficient in Adobe
  • Experienced in SPSS software

Certification

  • TCOLE License | Texas Commission of Law Enforcement
  • EMD/ EFD/ EPD | International Academy of Emergency Dispatch
  • CPR Certification | American Heart Association
  • ICS 100, 200, 700, 800 | Planned
  • NIMS | Planned
  • CRASE, CPI, Stop the Bleed | Planned

Timeline

Public Safety Communicator

El Paso Fire Department
03.2017 - Current

Adherence Clerk

Xerox
07.2015 - 03.2017

Server

TKO Sports Bar & Grill
09.2013 - 03.2015

BBA - Human Resource Management, Minor in Marketing

University of Texas At El Paso

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