Experienced self-starting technical care professional, with newly obtained compTIA A+ and Network+ certification, with interest diving into IT career in Helpdesk Administration. Dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls, chat assistance and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers. Experienced with addressing and resolving technical issues with network, software and hardware components.
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