Vanessa Valencia

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Reliable and consistent team player who is proficient in Microsoft Office applications. Ability to type 75 wpm, and excellent with 10 key. Ability to multitask and handle a fast-paced environment. An excellent problem solver with the ability to be accurate and detailed under pressure.

Overview

years of professional experience

Work History

AP & AR Coordinator - Office Manager

Transact Commercial Interiors

09.2022 - Current

Active involvement in day-to-day operational accounting activities
Reconcile AP & AR
Preparing invoices and receivable statements
Helping coordinate meetings and calendars
Greet customers and vendor representatives
Ordering and maintaining office supply inventory.
Improved collection efforts with consistent communication and follow-up with clients.
Verified discrepancies and resolved clients' billing issues
Collaborated with sales teams to resolve invoicing issues, ensuring timely payment from customers.
Maintained accurate records of customer account statuses, enabling effective collections efforts.
Processed incoming payments in accordance with established financial policies.

Project Coordinator- Accounting Assistant

Restoration HQ

09.2019 - 08.2022

Client collections
Credit card reconciliation
AP entry
Answered, screened, and routed incoming calls.
Greeted and announced guests to the appropriate person.
Was involved in closing and opening process for new projects.
Billing of completed project services and emailing to clients.
Entry of new projects into company software ensuring compliance, accuracy of information, and attention to detail.
Warehouse equipment inventory management and tracking.

Sales Support Manager

Stern Produce

01.2017 - 09.2019

Effectively and consistently ensured the sales team .provided an excellent customer experience.
Managed a sales department of 3.
Keyed in orders accurately and in a timely fashion.
Assisted with CRM system assignments and distribution of QA tickets.
Effectively communicated with Spanish speaking Customers and provided clarification to any questions to ensure order accuracy.
Processed customer credits and restocking of inventory for returns.
Managed schedule for my team ensuring coverage at all times while accommodating team's personal needs for time off.
Entered pricing adjustments for contracted customers.
Coordinated philanthropic events and donation requests.

Education

GED

Skills

Time Management
Organization
Problem Solver
Office Management
Accounts Payable
Accounts Receivable

Customer Service
Inventory
Quickbooks
Microsoft Office
Team Design Software
Wasp Inventory Software

References

Brandy Salinas, Senior Accountant, 602-545-5162, brandy.alexis.salinas@gmail.com
Jim Rough, President-Sunhawk Consulting, 602-334-5522, jim@sunhawkconsulting.com

Languages

Spanish

Full Professional

Timeline