Summary
Overview
Work History
Skills
Timeline
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Vanessa Vance

Racine,OH

Summary

Reliable employee with a strong work ethic, adaptability and exceptional interpersonal skills. Solid team player with upbeat, positive attitude. Motivated to maintain customer satisfaction and contribute to company success.

Overview

22
22
years of professional experience

Work History

Tier 1 Agent

Solutions Staffing Inc
Columbus, OH
11.2021 - Current
  • Responded to support tickets within established timeframe to improve customer service.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
  • Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Assisted online users via email and phone to resolve issues related to software and system use and access.

Personnel Coordinator

Walmart Stores, Inc.
Athens, OH
03.2009 - 08.2019
  • Identified staff vacancies to quickly recruit, interview and select applicants to fill positions.
  • Advised managers on organizational policy matters and recommend needed changes.
  • Served as a link between management and employees by handling questions and helping resolve work-related problems.
  • Conducted new employee orientation to foster positive attitude toward organizational objectives.
  • Answered employee questions regarding payroll, benefits, leave of absence, scheduling and other HR related inquiries and resolved any issues.
  • Interacted professionally with employees, applicants, peers and managers, which helped develop  communication and active listening skills.
  • Reviewed all candidate documentation, including identification, references and background checks in alignment with hiring protocol.

Department Manager

Walmart
Athens, OH
07.2002 - 03.2009
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Conducted annual performance reviews to organize training and development for staff.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.

Skills

  • Customer Service
  • User Support
  • Call Management
  • Technical Troubleshooting
  • Help Desk Support
  • Friendly and Patient
  • Active Listening
  • Hiring and retention
  • Recruiting
  • Employee relations
  • File/records maintenance
  • Keyboarding skills
  • Personnel records maintenance
  • Excellent communication
  • Change management
  • Administrative skills
  • Records management
  • Staff compensation
  • Compliance
  • Reliability

Timeline

Tier 1 Agent

Solutions Staffing Inc
11.2021 - Current

Personnel Coordinator

Walmart Stores, Inc.
03.2009 - 08.2019

Department Manager

Walmart
07.2002 - 03.2009

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Vanessa Vance